AutoNation Toyota Irvine - Service Center

I went for oil change and tire rotation Mr Fernandez (service technician) told me it takes two ours to do the service but was ready in an hour (service technician) told me it takes two ours to do the service but was ready in an hour More

Overall happy with the service but not washing the car despite spending more than a grand is very disappointing. Service at a dealership is always expensive but attention to small details will have a big despite spending more than a grand is very disappointing. Service at a dealership is always expensive but attention to small details will have a big impact on overall experience. May not go back again. More

Advisor Joe Schulte was courteous and efficient through the entire process. I appreciated his help. However, I like to take this opportunity to express my dis-satisfaction with another Service Advisor M the entire process. I appreciated his help. However, I like to take this opportunity to express my dis-satisfaction with another Service Advisor Mike Robinson. My 2020 RAV4 had a broken Power Back Door hinge in Jan. 2022. I came to AutoNation seeking service. After keeping the car overnight for inspection, Mr. Robinson told me about the problem and said such warranty work required him to write a memo to Toyota for approval. A service order was never generated. From hind sight I realized that he never intended to carry out the repair. He said it would take him two weeks to get an approval. I waited two weeks and called him, trying to set an appointment for the repair. After calling 5 times, left message each time and never received a reply, I realized that he was avoiding contact and never intended to repair the problem in the first place. I then contacted South Coast Toyota where I bought the car from and received courteous and prompt service. The PBD problem was repaired in 5 days under warranty. I was told that any Toyota dealer should carry out the warranty work. This unpleasant experience caused me hesitation to return to AutoNation for further service. I would appreciate an explanation to such reluctance (by Mike R at AutoNation.) to do the warranty work from anyone who actually read this survey. More

Lack follow up on warranty repairs. . The ball was dropped by service department. Thank you . The ball was dropped by service department. Thank you More

Auto Nation is the best dealer I had ever deal with. I bought my car from AutoNation and my car service is there too.They are the best .Thank you I bought my car from AutoNation and my car service is there too.They are the best .Thank you More

Easy to schedule. . excellent customer service and explanations . Wait for one was accurate with places to sit outside . excellent customer service and explanations . Wait for one was accurate with places to sit outside More

Joe he helped me a lot and thank you I will see you next time next time More

They completed the service quickly and efficiently. The service person was excellent and explained everything very well The service person was excellent and explained everything very well More

My oil change and tire rotation took 2 hours and 10 minutes. Your service has declined since I was there a year ago. minutes. Your service has declined since I was there a year ago. More