AutoNation Toyota Irvine - Service Center

We have purchased vehicles from Auto Nation and have many places to service our 3 Toyota's. We come here for one reason. Customer Service Writer Eric Rodriquez. He understands and gets it that Customer places to service our 3 Toyota's. We come here for one reason. Customer Service Writer Eric Rodriquez. He understands and gets it that Customer Service is the Goal. He is always very courteous, polite and very knowledgeable. But what is rare in todays word he truly cares about his customers and doing the best job possible. Auto Nation I hope knows he is a valuable asset . More

From start to finish the service was impeccable and prompt, friendly staff and great service prompt, friendly staff and great service More

We had an appointment for an oil change and I took 3 hours for them to finish. hours for them to finish. More

The service was great. Joel was very accommodating and suggested I take advantage of the tire special, which I did. Thank you again. Joel was very accommodating and suggested I take advantage of the tire special, which I did. Thank you again. More

In general, I am pleased with the service department. Celeste was very friendly and helpful. Celeste was very friendly and helpful. More

Have been back to this dealer because of the service manager Manny Moreno. All will be done greatly, No BS. manager Manny Moreno. All will be done greatly, No BS. More

You can buy a car anywhere. The excellent maintenance service keeps you coming back. Always a positive experience. The excellent maintenance service keeps you coming back. Always a positive experience. More

We have purchased two cars from this dealership and have had them serviced here for about ten years. We even brought our Lexus to be serviced here once its warranty expired. We were always pleased with the had them serviced here for about ten years. We even brought our Lexus to be serviced here once its warranty expired. We were always pleased with the cost, the knowledge, honesty and friendliness of the personnel. I don’t know what has happened to Autonation. We recently brought in my Prius c to have its 6 month service. I noticed that the friendly manager Dan wasn’t there and a lot of familiar faces were gone. The service area was empty which surprised me because it’s usually busy. My service advisor, Tom Nguyen, started filming my car for what he called an inspection. We then sat down to do the paperwork. He noticed that I had taken really good care of my car and had had all servicing done on it. My car had about 51,000 miles on it which was low considering it’s a 2013 Prius C. I left feeling good because the car has given me almost no problems. A few hours later I received a video from Tom showing a mechanic looking at some inner portion of my car. My husband called to find out what we were sent. Tom informed us that the cars timing belt cover was leaking. He said it would take 20 hours of labor and cost us $4400. We were shocked and enraged. We told him to hold off while we called our independent mechanic. Our mechanic laughed upon hearing this and said it was an involved job but shouldn’t cost nearly that much. Later Tom from Autonation called and said they could do it for $3700. We asked what had happpened to Autonation because they used to be good. We no longer trust them and will never go there to purchase or service a vehicle. I’m kind of sad because I like Don the shuttle driver very much. We ended up taking our car to an independent service. He determined there was a small leak in an o-ring which cost us $138.00. There was no leak in my timing belt cover. Again this place has lost very loyal customers More

Took our 2018 Toyota Highlander to Toyota Irvine for 40,000 mile service. I have always taken the Highlander since we purchase it in 2018. Why? Best service I have ever experienced, always professional 40,000 mile service. I have always taken the Highlander since we purchase it in 2018. Why? Best service I have ever experienced, always professional and not forceful. Great experience and James was very helpful! More

Took my car in for regular maintenance and they found another problem which was fixed under warranty. Very happy with the service. another problem which was fixed under warranty. Very happy with the service. More