AutoNation Toyota Irvine - Service Center

It would be so nice to be greeted by the people that work there even if they are not your assigned service tech, I’ve been there a few times and literally feel invisible! there even if they are not your assigned service tech, I’ve been there a few times and literally feel invisible! More

Service was good once I arrived. However, when I booked the appointment, they couldn't tell me if my service was covered under my warranty. They said they would call back & let me However, when I booked the appointment, they couldn't tell me if my service was covered under my warranty. They said they would call back & let me know & no one did. I called the next day & asked & I was on hold for several minutes while they had to check. Then, they told me it was, except for an ac vent that couldn't move to change the direction of the air flow. They said it was over $400 to fix. More

I thought from start to finish my customer service was amazing, Manny Moreno was courteous and thorough with his expertise in what I needed. amazing, Manny Moreno was courteous and thorough with his expertise in what I needed. More

I love this dealership! They have amazing customer service! My service advisor, Mike is excellent! I would highly recommend AutoNation!!!! They have amazing customer service! My service advisor, Mike is excellent! I would highly recommend AutoNation!!!! More

The service team is very courteous and efficient. They call to remind me when service is due. I am in and out very quickly. I am Very happy with my service appointments They call to remind me when service is due. I am in and out very quickly. I am Very happy with my service appointments More

Celeste was very helpful and she always followed up with a call to me and the manager was helpful with getting me a Lyft. a call to me and the manager was helpful with getting me a Lyft. More

This dealership is very easy get to. The service advisors always take the time to explain what reccommended repairs need to get done first and what can wait. The service advisors always take the time to explain what reccommended repairs need to get done first and what can wait. More

When my starter failed AutoNation Toyota in Irvine was able to replace my starter that day. The staff was very pleasant and gave me a ride home so I could continue to work from home and not loose any tim able to replace my starter that day. The staff was very pleasant and gave me a ride home so I could continue to work from home and not loose any time. I appreciate their thoughtfulness and efforts to complete my repairs so easily. More

As soon as we walked in the door we were greeted with, “Are you looking for a used car, 2013 or 2014, maybe.” My husband asked for the price of a brand new Toyota Tacoma SUV, and they refused to provide t “Are you looking for a used car, 2013 or 2014, maybe.” My husband asked for the price of a brand new Toyota Tacoma SUV, and they refused to provide the price, they said, “Even if we told you, you would not be able to afford it.” I hope that you will not have the same experience if you ever decide to go to this dealership. Whatever you do, do not give them $500 deposit just to hold a car with no VIN number. More

Made appointment for 7:45 AM. I had a coupon for complimentary brake inspection with my plan for new front brakes. I waited 3 hours, with no feedback from representative. I finall I had a coupon for complimentary brake inspection with my plan for new front brakes. I waited 3 hours, with no feedback from representative. I finally walked out to service area, and asked if my car was ready. I paid and was told my car would be right out for pick up. After waiting 20 more minutes i went back inside and asked rep where my car was? He went back to get my car. Another 10 minutes and the rep delivered my car. Thanks. All other cars coming out of service were WASHED. Not mine?? Repair good. Service not so good. More