AutoNation Toyota Irvine - Service Center

I left my car for service, and was told it would take approximately 1.5 hours. It actually took closer to 5 hours. I recieved a video via text that showed nothing more than someone pointing at various approximately 1.5 hours. It actually took closer to 5 hours. I recieved a video via text that showed nothing more than someone pointing at various car parts, as though this was supposed to explain something. Then I received a photo of a document (via text) that was illegible. All this occurred after I had to text to find out if my car's servicing was completed, instead of someone calling me update me on my car. More

I rarely post views. I was in a bind and could not find tires for my wife’s suburban. So I reached out to the Toyota rep to see if they could get the tires for her car an I was in a bind and could not find tires for my wife’s suburban. So I reached out to the Toyota rep to see if they could get the tires for her car and they could. I purchased four tires got an alignment and oil change on my wife’s suburban at a Toyota store. It was such a great experience for a brand of car they probably don’t see that often they got the job done and it was such a great experience. This is my go to store for all my vehicles not just my Toyota truck. . More

Easy to schedule my appointment. Always courteous. They turn around my truck quickly. A little upselling (filters, oil and gas additives, etc.,) but if you decline they don’t make yo Always courteous. They turn around my truck quickly. A little upselling (filters, oil and gas additives, etc.,) but if you decline they don’t make you feel bad or awkward. Super nice and efficient staff. More

Very careful service. Joe was very knowledgeable and helpful person. Always recommended for all the great careful servicing. Joe was very knowledgeable and helpful person. Always recommended for all the great careful servicing. More

Great service! Fast, informative, expert, reliable, and good rates. Will definitely come back. Well run. Fast, informative, expert, reliable, and good rates. Will definitely come back. Well run. More

Service department waiting area has been improved. Car servicing performed correctly and as required. Seemed to be some confusion about the discounts being offered for large service tickets. I woul Car servicing performed correctly and as required. Seemed to be some confusion about the discounts being offered for large service tickets. I would like to see better communication about discounts. Also visited the sales show room. I was surprised to see almost no new cars on display (only pre-owned cars). Was advised to go to Toyota.com to see new cars. I think Toyota is missing out on sales opportunities by not have all the new Toyota models available at the dealership. People like to see in-person the vehicles that they are considering. Online car viewing is not enough. More

Excellent service, no complaints. The car service provides video walkthrough vehicle parts and engine; which is excellent. The car was delivered on promised time. The car service provides video walkthrough vehicle parts and engine; which is excellent. The car was delivered on promised time. More

Joel is a very professional ,friendly and vrey helpful advisor. Knowledgeable and I will continue to come to this dealership. advisor. Knowledgeable and I will continue to come to this dealership. More

As far as service goes, they are prompt and courteous. They do not push unneeded service on you. They do not push unneeded service on you. More

Much improved the new service manager has definitely changes the entire ethos of the service department changes the entire ethos of the service department More