AutoNation Toyota Irvine - Service Center

Car running smoother. Tony was informative and helpful. Still have rattle coming under glove compartment. Tony was informative and helpful. Still have rattle coming under glove compartment. More

I have been coming to this dealership consistently for over 10 years. I am disappointed at the service I received this time. 1) I brought my car in for routine service plus looking at the electrical s over 10 years. I am disappointed at the service I received this time. 1) I brought my car in for routine service plus looking at the electrical system. I was just given an estimate for the routine service and was not asked about the electrical system. Do they look at the appointment information I filled out online? 2) I was sent a video from the technician about my car that I could not download or watch on my phone while I waited at the dealership. 3) Even after I said I could not watch the video, I was not explained what's wrong with my car. Instead, I was shown an estimate of over $4000 for repair. I think $4000 is a lot, but any amount of repair deserves an explanation. 4) I was not updated about the wait time. I would not have waited at the dealership if I knew how long the actual wait time would be. I was estimated 1.5 hour for the routine service + 1.5 hour for additional repair versus actually waiting for ~5 hours! The wait may had been even longer if I did not inquire about my car after waiting 4.5 hours. 5) The service representative was "multi-tasking" or distracted for all 3 of my interactions with him. Please stay focus on the person sitting in front of you! More

Professional courteous timely service. Customer service highly rated. Well organized.,convenient home transports. Good job Customer service highly rated. Well organized.,convenient home transports. Good job More

Right on time. Service was completed when they said it would be done. Shuttle service was excellent. Car was washed when I picked it up. Thank you Autonation Service was completed when they said it would be done. Shuttle service was excellent. Car was washed when I picked it up. Thank you Autonation More

I been bringing my 4Runner here a few times now. Great service and get the job done in a timely manner! Great service and get the job done in a timely manner! More

The guy called me right before he went on lunch to pick up my car so another guy had to run around looking for my keys. Wasted $40 because they didn’t tell me I needed new tires until after they had alread up my car so another guy had to run around looking for my keys. Wasted $40 because they didn’t tell me I needed new tires until after they had already rotated them and charged me for it. Didn’t make sense why they wouldn’t call me first and save me $40 since I didn’t need them rotated if I was going to replace them. More

Finding a suitable time for appointment was very short. Service was as agreed, very professional, sent a video and report. Service specialist was very frank with useful advice. I recommended and hope to vi Service was as agreed, very professional, sent a video and report. Service specialist was very frank with useful advice. I recommended and hope to visit again More

I expected an annual 5-point check & oil change and to wait for the car in the lounge, but was persuaded to have an extensive preventative maintenance performed. The car needed to stay for hours, and Lyf wait for the car in the lounge, but was persuaded to have an extensive preventative maintenance performed. The car needed to stay for hours, and Lyft rides were offered. I had made it clear that I needed the car by 5:45 p.m. at the latest, to make an important meeting. The service mgr. was helpful and attentive, but the second Lyft ride became a disaster. When no ride showed up for 40 minutes, I called, and the lady who responded went personally to speak to Mr. Nguyen who apologized and ordered another ride. This one also took a while to arrive. I was able to collect my car by 6:20 and was half an hour late for my meeting. The dealership has serviced my car for years and has never yet disappointed me, but the providing of rides has been a pain in the past and a disaster this time! More

Manuel treats good his customers and explains very well the reports and what needs to be change. Manuel makes sure you and family drive safe. the reports and what needs to be change. Manuel makes sure you and family drive safe. More