AutoNation Toyota Irvine - Service Center

I have worked twice now with Joel Navarro on some service issues. He has done and excellent job keeping in touch with me to let me know about service progress, new issues that may have come up and most impo issues. He has done and excellent job keeping in touch with me to let me know about service progress, new issues that may have come up and most importantly when will it be ready. I appreciate that sometimes problems come up, that is why communication is so important to me. When I work with Joel he stays in touch so I know what's going on, what it will cost, and when it will be done. More

Staff is friendly and knowledgeable. The waiting area is clean and the facility is well managed. The waiting area is clean and the facility is well managed. More

Worst experience ever. I waited for 4 hours to get my car serviced and had an appointment. When I showed up, I waited for 10 mins, and no one greeted me. I went to the pers I waited for 4 hours to get my car serviced and had an appointment. When I showed up, I waited for 10 mins, and no one greeted me. I went to the person with whom I had an appointment, and he said he was too busy to help me. After 20 mins, someone finally did help me. Once I told them I was not interested in the extra service, their attitude changed with me. After the service was done and I was on my way, the person who helped me left someone else paperwork and keys in my car. He called me serval times and texted me that I needed to call him back. He then said he wanted to come to my house after ten or later to pick them up. He then said if not, my home is close to my house. I didn't feel comfortable with this situation. I drove back from my house to the dealer to drop off the keys. This ruined my night as I was anxious for the next couple of days, afraid he wanted to come to my house. I tired contacting management and they never contacted me back. Will never come back to this location again. More

I had a wonderful experience, my Service Advisor Mike was professional and knowledgeable. My truck came back running great and was clean. professional and knowledgeable. My truck came back running great and was clean. More

Great service. Great communication. My service representative is Joe Schulte and he's been the best for many years. Great communication. My service representative is Joe Schulte and he's been the best for many years. More

I’ve been going here for years, as did my Dad. They’ve always been extremely friendly, courteous, helpful and honest when dealing with any repairs or maintenance we’ve needed on any of our vehicle They’ve always been extremely friendly, courteous, helpful and honest when dealing with any repairs or maintenance we’ve needed on any of our vehicles. More

Great work on my vehicle the other day. These guys do well but always seem to take up to an hour plus past when they estimate for time. So make sure you don't have anything to get to. These guys do well but always seem to take up to an hour plus past when they estimate for time. So make sure you don't have anything to get to. More

Great service Workers are knowledgeable and friendly Went during the week and was provided with complementary Lyft back to work friendly Went during the week and was provided with complementary Lyft back to work More

Service was good. only problem I never got a phone call or a message that the car was ready, as promised. only problem I never got a phone call or a message that the car was ready, as promised. More

It’s clean, they offer water, treats & tv viewing while you wait Everybody is friendly. Call backs & reminder are helpful. you wait Everybody is friendly. Call backs & reminder are helpful. More