AutoNation Toyota Irvine - Service Center

We had an issue the first time we made the appointment for the recall. After making the appointment and verifying that the parts for the recall were in stock, we arrived at the appointment and checked in for the recall. After making the appointment and verifying that the parts for the recall were in stock, we arrived at the appointment and checked in and were told that the parts were not in stock. We certainly did not appreciate wasting all that time. And when i called and emailed about being upset about the inconvenience, no one returned my calls or replied to my emails. On our second visit to fix the recall, everything went fine. More

Good service today for regular maintenance, new tiresand new battery. Eric was very helpful, professional new battery. Eric was very helpful, professional More

A lot of antes on the floor of waiting room even after lady cleaned two times. lady cleaned two times. More

This dealership service dept. tends to be busy on weekends (the only time I can bring my vehicle in), but they always finish by early afternoon even when I drop off rather than wa tends to be busy on weekends (the only time I can bring my vehicle in), but they always finish by early afternoon even when I drop off rather than wait. Every service associate I have worked with has been patient, friendly, and efficient. Overall, a great experience. More

Aaron Wu was helpful and professional. You need to hire more associates there was a line of cars. I appreciate the shuttle service bringing me home and picking up! You need to hire more associates there was a line of cars. I appreciate the shuttle service bringing me home and picking up! More

Purchased a PHEV Honda from the dealership and got a great deal on a prepaid maintenance contract. Taking my Honda in for regular maintenance has been a pleasure. Shout out to Service Advisor Joe Schul great deal on a prepaid maintenance contract. Taking my Honda in for regular maintenance has been a pleasure. Shout out to Service Advisor Joe Schulte for his extraordinary customer service! More

The service writer Braulio was very knowledgeable & patient. He answered all my questions and helped me to fix the phone on the screen inside my Camry. patient. He answered all my questions and helped me to fix the phone on the screen inside my Camry. More

Great service, friendly staff. very well organized at the drive..will be going back for sure very well organized at the drive..will be going back for sure More

The dealership was very receptive to my needs and serviced my car within the agreed upon time frame. I was far more pleased with the service at the Irvine dealership than the service at the Tustin d serviced my car within the agreed upon time frame. I was far more pleased with the service at the Irvine dealership than the service at the Tustin dealership. More

This visit for service was really pretty bad. They apparently had quite a few people in front who had called out sick, which probably didn't help, but previous visits haven't been great, either. They apparently had quite a few people in front who had called out sick, which probably didn't help, but previous visits haven't been great, either. It took about 50 minutes just to get the car checked in. Then, when we picked it up later in the day, although nothing was mentioned to us at all, we noticed on the paperwork that the safety recall work we had requested by number had not been done. They did another recall instead, that we knew nothing about, saying they couldn't find the one we had received two notices from Toyota in the mail about on their computer. Then the service manager just seemed focused on trying to "clean up" our paperwork by trying to get us to sign another set that removed reference to us having requested the specific recall work by number. She said she wanted to change it to be clearer that the OTHER recall had been done... which she said would help them in their billing for their work. We'll probably try another dealer for service next time. More