AutoNation Toyota Irvine - Service Center

Great service. They always explain everything so clearly. I never feel like I get over charged. They always explain everything so clearly. I never feel like I get over charged. More

I brought in my 4Runner for regularly scheduled maintenance. Manny was polite, professional and prompt. The vehicle was serviced as expected and ready before promised. maintenance. Manny was polite, professional and prompt. The vehicle was serviced as expected and ready before promised. More

I experienced horrible customer service. I called and left messages but I had to repeatedly call to get anyone on the phone. I called and left messages but I had to repeatedly call to get anyone on the phone. More

Made an appt, but waited 45 min for Eric Rodriguez who I guess was out to lunch. The car was not ready at promised time. Reached out to Eric twice because he never followed up. Had to wait extra 2 hours and guess was out to lunch. The car was not ready at promised time. Reached out to Eric twice because he never followed up. Had to wait extra 2 hours and 15 min which was past the closing time. Never received an apology from Eric. More

nice waiting room :clean,airy,convenient with snack bar,cold water,coffee,and tv for entertain and welcoming bar,cold water,coffee,and tv for entertain and welcoming More

Awesome dealership. Wonderful service department. I’ve always trusted my vehicle service to my brother’s shop in the past, but not anymore. Autonation Toyota Irvine serv Wonderful service department. I’ve always trusted my vehicle service to my brother’s shop in the past, but not anymore. Autonation Toyota Irvine service department is first rate. Excellent service writers and mechanics. More

Made an on-line maintenance appointment. Arrived on time and they checked me in. The time estimate was two hours, and the car was done in two hours. I waited in a comfortable waiting area Arrived on time and they checked me in. The time estimate was two hours, and the car was done in two hours. I waited in a comfortable waiting area. The work was done on my extended maintenance contract and cost me nothing. I do not know how it can get any better than this! More

They were professional, fast, and very thorough. I loved this dealership because it is also close to home. It is great to have a friendly experience at one that is close to me. I loved this dealership because it is also close to home. It is great to have a friendly experience at one that is close to me. More

He was so polite and helpful with all the customers . He was on time and well-being. He was on time and well-being. More

They took me for my appt 45 late. I was getting nervous because I had a specific time that I had to leave by. I let him know and his initial reaction was that they would not complete I was getting nervous because I had a specific time that I had to leave by. I let him know and his initial reaction was that they would not complete my service on time, so I told him I would have to come back another day. He then said that we can look over what needs to be done and maybe just do the essentials rather than the full service. This seemed like an okay plan, so I agreed to it after confirming several times that I would have my car back by the time I needed it. When that time came, I went back to check on the status and they hadn’t even started yet. I was just sitting around for nothing. I understand that everyone is understaffed these days but they need to be honest and respect my time. And I sat around waiting for 45 minutes for someone to see me for my appointment and then for another two hours for a job they didn’t even start. At that point I insisted that I needed my car back and had to leave, which took another 15 to 20 minutes, causing me to be late for some thing I had paid for. Please don’t give an appointment if you cannot accommodate it. If you do, be honest about how long it’s going to take. If you underestimated how much time it’s going to take, let me know right away so I can leave and come back another day. Don’t just pretend everything is fine and make a bunch of false promises. More