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AutoNation Toyota Irvine - Service Center
Irvine, CA
1,019 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,019 Reviews of AutoNation Toyota Irvine - Service Center
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September 01, 2022
Well I went in first and foremost for a smog check. I decided to have it serviced while there. Then i was informed that I needed 4 tires and an alignment. When call came that it was done I have an almo I decided to have it serviced while there. Then i was informed that I needed 4 tires and an alignment. When call came that it was done I have an almost $1600 bill but oh, the bad news, we can't do your smog check. It has to go to a Star Center. Would have been nice to have been told that BEFORE I spent $1600! More
by mbregele
Employees Worked With
Jua
August 31, 2022
Great service. Very organized process. Sales people explain things & listen to the customer very well. Car was clean when I picked it up after the service too. Than Very organized process. Sales people explain things & listen to the customer very well. Car was clean when I picked it up after the service too. Thank you! More
by rossmadison1
Employees Worked With
Tony
August 31, 2022
Joe Schulte was amazing as our service tech! He explained everything well and didn’t ignore the fact that I was there as a woman with my husband. What I mean by that is he spoke to both of us wi He explained everything well and didn’t ignore the fact that I was there as a woman with my husband. What I mean by that is he spoke to both of us without ignoring me. So appreciated and refreshing. He was also honest and trustworthy. More
by DK
Employees Worked With
Joe Schulte
August 31, 2022
Everything went very well from checkin to checkout. They were very busy so I elected to get a ride home and pick up when my car was done. Thank you for the service. They were very busy so I elected to get a ride home and pick up when my car was done. Thank you for the service. More
by ealcala4632
Employees Worked With
James Reyes
August 31, 2022
Great when buying car but first experience with service was not good. Waited 45 minutes for the advisor to drop off car eventhough I have appointment. Advisor was slow and not helpful (saw appointment whi was not good. Waited 45 minutes for the advisor to drop off car eventhough I have appointment. Advisor was slow and not helpful (saw appointment which was 30 minutes later than mine with another advisor already got paperwork done). No follow up call when car was delayed. Car was not cleaned when returned (could have asked if want to wait). More
by woowwc
Employees Worked With
Braulio
August 30, 2022
While my car was in to have the hybrid battery replaced, my catalytic converter was stolen. I did a public records request with the City of Irvine and saw that this was the second time in the past two month my catalytic converter was stolen. I did a public records request with the City of Irvine and saw that this was the second time in the past two months where there was a reported grand theft from an automobile at this dealership. AutoNation Irvine has been stonewalling by not returning my calls and has offered nothing to try to resolve the issue. When I visited in person, they said they want me to go through my insurance. In other words, they’re making me take on the increased insurance costs that will likely result rather than accept responsibility for caring for my car while it’s in their possession. More
by Jeremy E
Employees Worked With
Joel
August 30, 2022
You drive into the service area and are not greeted promptly. You just wait around for what seems like an eternity. Finally someone helps. I would suggest an actual greeter that can give basic answers promptly. You just wait around for what seems like an eternity. Finally someone helps. I would suggest an actual greeter that can give basic answers and to let the client know what to expect with the service experience. Even the checkout was confusing. No cashier...just find the person who checked you in...but that wasn't the person I needed to see. Overall a very confusing experience. More
by dngreen4
Employees Worked With
Joel
August 30, 2022
My regular service advisor was out but I was promptly seen by service advisor Joua. She did a great job of getting my car checked in and my car was done in 2 1/2 hours. seen by service advisor Joua. She did a great job of getting my car checked in and my car was done in 2 1/2 hours. More
by bkirk
Employees Worked With
Joua
