AutoNation Toyota Irvine - Service Center

I was greeted with a a happy smile and an authentic welcome immediately. By the time I was getting out of my car, I was greeted by Oscar who walked me through the service I was getting. I told him abou welcome immediately. By the time I was getting out of my car, I was greeted by Oscar who walked me through the service I was getting. I told him about the ‘faulty’ tire alert, he promised to take care of it and I was on my way to a lovely hot chocolate. Later, Oscar came into the waiting area to tell me the tire alert wasn’t faulty, that my tire needed a plug. Later, I received a video email from Oscar telling me that my car was in good shape, the service had been performed, as well as the plug in my tire…I was so pleased with the video, I sent it to my son, so he knew how I had been taken care of! I have been coming to AutoNation for years for my cars and, hands down, this was the best service I have ever received. It was flooding outside, but Oscar brought sunshine into my day! He was with me all the way, treating me like an important customer! Thank you! More

Thank-you Tony for getting our TRD Pro 4 Runner healthy again with an oil change, throttle cleaning and power steering fluid change. Would love to have the rust covered as this is SoCal where cars do not r again with an oil change, throttle cleaning and power steering fluid change. Would love to have the rust covered as this is SoCal where cars do not rust! Will keep returning here for quality service! More

Took my car two times. Left my car for 12 hours with no problem solved. Bad experience Left my car for 12 hours with no problem solved. Bad experience More

I was very disappointed when I set an appt with Joel Avila for Friday the 4th at 7:30am. I was instead checked in by Amanda Baker. She said that she would just be getting the car started and Joel would Avila for Friday the 4th at 7:30am. I was instead checked in by Amanda Baker. She said that she would just be getting the car started and Joel would take over when it was all done. This was not the case. I was stuck with Amanda, and I was not impressed at all. She explained how there’s a new system etc. I don’t like the new system of first come first serve with service advisors. I don’t want a random person. I made the appt for a reason. Please respect that. Aside from that the service center is great and my car is always taken care of. Thanks! More

Very satisfied with service but disappointed in the fact they had no records of my appointment. I had made an appointment 6 months prior to that date. they had no records of my appointment. I had made an appointment 6 months prior to that date. More

Went in for a regular oil change for a 2012 Prius, Service manager recommended major service that would cost > $1K - what a rip-off! Even my regular oil-change cost > $100. First time I've paid as mu Service manager recommended major service that would cost > $1K - what a rip-off! Even my regular oil-change cost > $100. First time I've paid as much for something as simple. At this rate I find it hard to imagine people buying cars anymore or even servicing them. What's the point? Dealerships need to realize Inflation will eventually wipe-out their very existence. Only way out is to Sell cars and provide lifelong Service them for free. More

Braulio (my Adviser) is Reliable, Responsible and nicely Answering all my questions. He also keep contacting me to let me know what is going on. Answering all my questions. He also keep contacting me to let me know what is going on. More

Like this dealership but go yo another one yo fo most of my Del since they provide better coupond my Del since they provide better coupond More

Amazing suport and communication. My service writer gave me an estimated time it would take for my 10K service, and he was right on the money, actually 10 minutes faster than promised My service writer gave me an estimated time it would take for my 10K service, and he was right on the money, actually 10 minutes faster than promised!👍 More

My service experience was very good, this time. James was very helpful and gave me updates on my car so I wasn't sitting there wondering if I had been forgotten about, like the last time I brought James was very helpful and gave me updates on my car so I wasn't sitting there wondering if I had been forgotten about, like the last time I brought my car in. More