AutoNation Toyota Irvine - Service Center

I appreciated that even though I arrived early, I was helped right away. That made a difference to my busy schedule. Amanda was helpful, thorough and friendly making my service experience excellent. helped right away. That made a difference to my busy schedule. Amanda was helpful, thorough and friendly making my service experience excellent. More

I had great service. The service rendered was same day and timely! I also asked a lot of questions and I appreciated the time given for the answers which helped me a lot The service rendered was same day and timely! I also asked a lot of questions and I appreciated the time given for the answers which helped me a lot. Thank you to my service manager for his expert opinion. I used the pickup car service, i didn't have to wait at all. Thank you Toyota for your help. And advice. More

First time servicing my 2013 Prius at this service department. My rep was Amanda…she was very thorough on explaining what my car needed. I will definitely be returning to this location for my next ser department. My rep was Amanda…she was very thorough on explaining what my car needed. I will definitely be returning to this location for my next service. More

Outstanding service everybody there is very friendly … will have no problem visiting this dealership again in the future will have no problem visiting this dealership again in the future More

From the first call to schedule my appointment to me getting there being greeted all the way to get a call on time that my truck was ready was exceptional. I will definitely be coming back to do more o getting there being greeted all the way to get a call on time that my truck was ready was exceptional. I will definitely be coming back to do more of my oil changes and whatever services is needed. Thank you Toyota of Irvine!!! More

Braulio Ramirez (service department) was excellent! Provided details, did the job, very informative and professional! Highly Recommend!!! Provided details, did the job, very informative and professional! Highly Recommend!!! More

Everything went smoothly & very professional 👌🏼I’ll recommend Irvine Toyota, always come back for my regular services recommend Irvine Toyota, always come back for my regular services More

My experience at AutoNation Toyota Irvine is always a pleasant one . The service is always professional, timely and excellent! pleasant one . The service is always professional, timely and excellent! More

I scheduled my Highlander for an oil change on Friday, November 11, 2022, after I saw the promotion online for $74.95. However, after I arrived at AutoNation Toyota at 8:11am PST for the oil change, serv November 11, 2022, after I saw the promotion online for $74.95. However, after I arrived at AutoNation Toyota at 8:11am PST for the oil change, service advisor Braulio acted dumb about the oil change promotion and gave me a quote for $129. I reminded him that I made the reservation online because there was a special oil change promotion but he again played ignorant about any promotions. After I received the initial printed quote from Braulio for $129 and an estimated time for 10am, I went to the customer service area waiting room and found the online promotion for oil changes on the AutoNation web site. I quickly returned to Braulio and showed him the promotion on my phone. Braulio said it was my responsibility to show him the promotion. He then asked me to email him the promotion so he could print it out. I told him that I did not know how to email it from my phone but Braulio still insisted that I send him the promotion. Afterwards, I left his cubicle and spoke to the female service manager a couple of cubicles down. I told the service manager that I scheduled an appointment online and Braulio’s request that I email him the online promotion. I reminded the service manager that the online promotion states that a customer must present it OR can request the promotion. It doesn’t say to email it. Furthermore, I reminded her that the promotion is online for everyone, not exclusively for me, so if Braulio wanted a coupon, he can print it out himself. It should not be the customer’s responsibility to email it to him. The service manager informed me that she would have Braulio take care of the coupon. I think all the above occurred before 8:25am PST. In addition to the above, I also want to address the wait time. I was given an estimated time of 10am but I didn’t get my vehicle until 10:20am PST. I ONLY got my vehicle back after I grew tired of waiting and went to Braulio’s cubicle at approximately 10:15am PST to inquire about it. I wonder how long I would remain in the service waiting room if I did not take the initiative to ask for my vehicle. Braulio claimed that he had only received the service mechanic videos a few minutes before I arrived at his cubicle to ask for my vehicle. I can understand that wait times could take longer due to unforeseen reasons and other unexpected repairs. I was there for an oil change. I saw other customers while sitting in the service waiting area who came in after me depart before I did. I have my suspicions that Braulio was not very truthful about the time he actually received the service technician videos. I doubt the videos actually were sent after 10am PST as Braulio had claimed. When I got my vehicle back it was not washed and the window washer fluid not topped off. (Please accept my apologies in advance if these services are no longer offer). More

The service department gets me in and out fairly quickly, considering the number of vehicles they service. Also, they explain any additional work that might need to be done and let me know what's vital and w considering the number of vehicles they service. Also, they explain any additional work that might need to be done and let me know what's vital and what I can put off until the next service. More