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AutoNation Toyota Irvine - Service Center

Irvine, CA

4.4
1,019 Reviews

1,019 Reviews of AutoNation Toyota Irvine - Service Center

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December 14, 2022

Eric Rodriguez was great. Unfortunately my service took an hour longer than estimated. cha cha cha More

by Jack Nash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Rodriguez
Dec 19, 2022 -

AutoNation Toyota Irvine responded

Hi Jack, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (949) 287-8766. We hope to hear from you.

December 10, 2022

I’ve been taking my vehicle here for a few years and all is gods thus far. The only thing I encourage is to keep your awesome shuttle man. The Uber drivers could not pick me up twice and it took over an h More

by Brigitte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Kolb
Dec 13, 2022 -

AutoNation Toyota Irvine responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

December 09, 2022

Joel Avila and his team were so impressive. He was ultra professional, came to my vehicle with no judgement and honestly discussed what was needed right away to keep my vehicle safe and also wh More

by tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel, Victoria, 2 awesome shuttle drivers
Dec 12, 2022 -

AutoNation Toyota Irvine responded

Hello Tammy, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Drive safe, and we'll see you on the road.

December 09, 2022

Very courteous and helpful. Only improvement would be quicker turn around for straightforward oil change and tire rotation visit. More

by cnsresearch
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel, Don
Dec 12, 2022 -

AutoNation Toyota Irvine responded

Hello, thank you for taking the time to leave us feedback. Drive safe, and we'll see you on the road.

December 09, 2022

This is the second time in a row that I had a scheduled extended warranty service for a simple oil change and the car was not done in the promised hour and a half. Also, they did not reset the maintenance More

by markandsheri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony
Dec 12, 2022 -

AutoNation Toyota Irvine responded

Hello, we appreciate you taking the time to respond. The staff at AutoNation Toyota Irvine take our reviews very seriously. Please call our General Manager at (949) 287-8766 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

December 08, 2022

Joe was extremely helpful in resolving our problem. He was responsive and got back to us right away More

by erkoff1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Schulte
Dec 10, 2022 -

AutoNation Toyota Irvine responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

December 08, 2022

Have been working with Advisor Manny for the past 4 years. He always very helpful and honest, This time did a good job like used to be. Thanks for your services. More

by C.K.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Moreno
Dec 10, 2022 -

AutoNation Toyota Irvine responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

December 07, 2022

Very nice people, and a pleasure meeting them. Also, very efficient details on the condition of my car including visuals from the service area. Impressive. More

by csylar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony, Don, Daniel
Dec 12, 2022 -

AutoNation Toyota Irvine responded

Hi, we're glad you had such a wonderful experience with us! Feel free to stop by if you ever need any more help.

December 07, 2022

Service advisor was very good and pleasant despite my concerns with pricing. I give him high ratings. But,iIf you don't know cars they will take advantage and will run your bill up with unnecessay wor More

by arkspeed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Braulio
Dec 11, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (949) 287-8766, so we can work towards a resolution. We look forward to hearing from you.

December 06, 2022

Joua- she has made the Autonation service center a 1000% better! - Denton Chase- I have been a customer for 19 years, so thank you!! More

by dlchase11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joua
Dec 09, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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