AutoNation Toyota Irvine

The service has diminished steadily over the five years I’ve been going here. My first appointment was canceled the night before by a staff member, I’ve never had this happen before. Unacceptable. If I did I’ve been going here. My first appointment was canceled the night before by a staff member, I’ve never had this happen before. Unacceptable. If I didn’t have prepaid service, I would never come back. Costs for services not covered by warranty are extremely high. Will be looking for a new mechanic once my warranty expires. More

Juole he is the best as usual thanx for everything , i wish u guys keep giving a chance for Lexus owners to service theme cars with u 😀 wish u guys keep giving a chance for Lexus owners to service theme cars with u 😀 More

The were very helpful in showing me the different car options that they had. However, it is not a five star because when I had to go in to finish some paper work I was ignored and left waiting for a whil options that they had. However, it is not a five star because when I had to go in to finish some paper work I was ignored and left waiting for a while. More

The dealer is well organized and operated. The time estimate was a little off but within a reasonable margin of error. The car wash was obviously a quick one leaving some dirt spots and car The time estimate was a little off but within a reasonable margin of error. The car wash was obviously a quick one leaving some dirt spots and car was not dried well. More

Good service. Helpful staff. Shuttle service provided. Completed the service and provide you with a detailed information Helpful staff. Shuttle service provided. Completed the service and provide you with a detailed information More

I have had my cars serviced here for more. than 5 years. Joe Schulte is my service advisor and he is excellent. He clearly explains what needs to be done and tells me what options I have. He i than 5 years. Joe Schulte is my service advisor and he is excellent. He clearly explains what needs to be done and tells me what options I have. He is the reason I have continued to have my cars serviced here, even though there are Toyota dealerships closer to me. More

Way too expensive and took too long. Hate the upsell. Need to find a mechanic for maintenance. Driving customers away with the cost. Hate the upsell. Need to find a mechanic for maintenance. Driving customers away with the cost. More

I only like it for the first time because of the advisor named Amanda. It was always bad before every time I have my service visit.. I always have to wait for a long time but since she became my advisor, I named Amanda. It was always bad before every time I have my service visit.. I always have to wait for a long time but since she became my advisor, I don’t need to wait that long. She really took care of me. More

I loved the customer service I received from the lady who was my advisor. I got in and out in 1 hour and 20 minutes as opposed to the 4 hours on my previous visit. was my advisor. I got in and out in 1 hour and 20 minutes as opposed to the 4 hours on my previous visit. More

Efficient and seem to be organized better that they were 5 years ago Happy customer 5 years ago Happy customer More