AutoNation Toyota Irvine

They ripped me off they recommended services that were not necessary. They did not do a good job on what they did. not necessary. They did not do a good job on what they did. More

The staff was kind and helpful. Even when trying to push additional products, staff was kind and respectful. The process was made to be very smooth. Even when trying to push additional products, staff was kind and respectful. The process was made to be very smooth. More

I was told that the truck I had ordered was ready for pickup and when I got to the dealership I was shown a different but similar vehicle. When I asked for the exact truck (and equipment) I was told that pickup and when I got to the dealership I was shown a different but similar vehicle. When I asked for the exact truck (and equipment) I was told that this is the same truck but they changed the VIN number. This is not possible, once a vehicle is asigned a Vehicle identification number that is the number forever and will never be changed. This was the precurser to having to demand that I was given equipment that was on the originally ordered truck and was a very uncomfortable conversation. The second untruth was told by the finance manager, I asked if the two protective options were not part of my deal and was told these were mandatory and caouldn't be removed. I know, I should have walked out at this point but the truck was for my wife and son and not something I wanted to explain. The truck is fine, the price was fine but the stories and explanations exercised on me were not okay. More

My service rep Victoria was professional and cheerful, clearly explaining the procedure and timeline. My car was ready as scheduled. clearly explaining the procedure and timeline. My car was ready as scheduled. More

The employee of the dealership very professional and respectful. Reasonable waiting time. Israr was so helpful. respectful. Reasonable waiting time. Israr was so helpful. More

The waiting area is clean and tidy, with light refreshments. Car Courtesy Technician Mr Israa provided excellent service. Appointments are handled efficiently. I'd like to point out that the v refreshments. Car Courtesy Technician Mr Israa provided excellent service. Appointments are handled efficiently. I'd like to point out that the video of the work to be done with estimate provided. It's easier for customers to understand. More

It was an amazing to be able walk into Toyota Irvine and being taken care of by Don and Mike. They took my interests to heart and helped me attain what I needed, HASSLE-FREE! Now, I’m driving away in new ca being taken care of by Don and Mike. They took my interests to heart and helped me attain what I needed, HASSLE-FREE! Now, I’m driving away in new car and couldn’t be happier in these post COVID times More

This location was easy to access. They had several service advisors with minimal wait time. The waiting room was large and clean. They had several service advisors with minimal wait time. The waiting room was large and clean. More

Easy to schedule service. Courteous service adviser who handles all the steps of interaction with the customerJames. Fast service. Good waiting area. Courteous service adviser who handles all the steps of interaction with the customerJames. Fast service. Good waiting area. More

Courteous. Fast and professional description of everyone whose I came in contact with at Auto Nation Fast and professional description of everyone whose I came in contact with at Auto Nation More