AutoNation Toyota Irvine

If you are looking for an honest, helpful, knowledgeable car dealership with high integrity, start with the Toyota AutoNation dealership in Irvine. George, Zuly, Sean and Mark were amazing from start to fi car dealership with high integrity, start with the Toyota AutoNation dealership in Irvine. George, Zuly, Sean and Mark were amazing from start to finish, including overcoming a surprise emergency repair that they helped share the cost. It is rare to find such open, honest and helpful people in an industry known for the opposite. I was in the market for a reliable car for my daughter, a first-time driver looking for a used Highlander Hybrid. We found a nice one online and reached out to George in sales, who immediately reserved the car for me while it went through processing and took it offline. I offered a deposit but it was not necessary. Other dealerships promised to hold a cars for me but turned around and sold it anyway, shameless not keeping their word. George was very accommodating to my schedule as I lived 40 miles away. Their pricing and negotiations were fair. We bought the car and proudly drove home. Zuly and Sean from the service department fulfilled their promise to make some minor repairs and even arranged for a rental car. Then during a cross country road trip to take my daughter to college in Tennessee the car broke down. We had to perform some costly repairs at the Sandia Albuquerque Toyota dealer (amazing people once again - thank you Dave for putting us ahead of others minimizing time lost). When I reached out to Sean the Service Manager and Mark the General Manager at AutoNation Irvine, they graciously explained how they do their best to inspect and ensure their cars are safe and reliable. However, rather than ignore me and point towards paperwork of the “As-Is” status of my purchase, they showed great integrity and shared in the cost of the repairs. For this I am forever grateful that they stood by their vehicle and chose to do “what is right and fair” rather than focus only on profits and burning bridges. Instead the AutoNation Toyota team demonstrated that they want me and YOU as a customer for life that stands by their word, their cars and their customers. Thank you George, Zuly, Sean and Mark for being a model of what a high-quality car dealership can and should be. You are outstanding in every aspect and if you are reading this, go visit them and find out for yourself. You won’t be disappointed and find yourself in a great car with your own great story to share. Gratefully yours, Tod Sword More

They made sure to answer all my questions and get us into the vehicle we wanted! They had patience and helped us find the best deal possible the vehicle we wanted! They had patience and helped us find the best deal possible More

Like the service, begins on time and finish on time, not like some other places. Amanda Baker is a great service advisor. like some other places. Amanda Baker is a great service advisor. More

Beautiful dealership, with a large selection of both new , pre-owned and certified cars . Just wish the salesmen had more knowledge for some questions and about the product he is selling . He did take the t , pre-owned and certified cars . Just wish the salesmen had more knowledge for some questions and about the product he is selling . He did take the time to find some answers for me tho. More

David L. very helpful and nice super patient with me and my parents, negotiated the price multiple times we finally agreed on pricing and we both ended up hap very helpful and nice super patient with me and my parents, negotiated the price multiple times we finally agreed on pricing and we both ended up happy & I walked out the door in my brand new truck . More

The personnel at this dealership were friendly, courteous and responsive. Although I did have to wait almost 3 hours to receive a check for the sale of my used car to AutoNation and I didn't get a detailed e and responsive. Although I did have to wait almost 3 hours to receive a check for the sale of my used car to AutoNation and I didn't get a detailed explanation of the purchase price I was offered. However, the experience was satisfactory and if I wanted to buy a Toyota in the future I would revisit this dealer. More

The sales person that I had at this dealership did not have much knowledge about the car I was interested in. The sales person began with stating that the vehicle that I was looking for was sold and no lo have much knowledge about the car I was interested in. The sales person began with stating that the vehicle that I was looking for was sold and no longer at the dealership. However, when we sat down to discuss what I was most interested in and I told him I would go to another dealership to find a used version of the vehicle, he all of a sudden found the car. There were questions regarding whether the used car continued to receive unlimited charging for the year. The sales person said yes, which I have in writing. After the sale, I was told that he would follow up with me again. There were mistakes made by the sales manager in which I received two papers one with the correct address, the other with the wrong address, and both had the same tax number on them, which I signed. Then, they came back and told me that my the taxes were different and made me resign at a higher rate. In addition, while I was signing for the car, the car could’ve been pulled around to the front. Instead after completing the transaction, I had to wait an additional 30 minutes to receive the car and the charger, which all could’ve been completed while I was signing. Also, the dealership seemed very unorganized in which cars were randomly parked on opposite sides of the lot, in comparison to other dealerships where they have models and trims all bundled next to each other. Lastly, I asked multiple times to test drive the car before signing. The guy to do my paperwork came to me before I had completed the test drive. Overall, the experience was frustrating as the sales manager seemed disorganized and new to the field. I was happy that I received a phone call back from one of the sales manager stating that they would send me a check for $500 for the charging, since I was given the wrong information. I am hoping that that is not another false promise. More

Real easy to set appointments. Very informative as to the results of their inspection. Could be quicker when doing a oil change. Very informative as to the results of their inspection. Could be quicker when doing a oil change. More

I did not know how hard it was to buy a car in 2023. I called multiple dealerships and I felt like those dealers called everyone who was interested and sold the cars to the quickest person to sign for a I called multiple dealerships and I felt like those dealers called everyone who was interested and sold the cars to the quickest person to sign for a deposit. None of my local dealers let me take time to review and think about this big decision, until I got in contact with AutoNation Toyota Irvine. I’m from the South Bay, and it was still worth it for me to talk to the people in Irvine than the dealers here. I talked with Alex Ashari with my cousin and he was just so helpful to us. He made the car buying experience really easy for me, as a first time buyer. I initially wanted a Prius and he was able to find me the one I wanted, but I changed my mind last minute and he was patient with me and helped me find another car that was even more suited for me, the Corolla cross hybrid. Alex was very communicative with the entire process. I was about to text him with any questions I had, he kept me updated when the car would be ready, and was flexible with my schedule. I greatly appreciated his patience through the whole process and I never felt rushed at any moment. I even got a couple of great add ons to take home! It was such a sigh of relief when the car was officially mine, I’m so happy with my new car. Thank you Alex and Rafael at Autonation Toyota Irvine, the team you have there are phenomenal! More

After two weeks after I bought the car from AutoNation Toyota Irvine, there was a loud noise when I hit the break, apparently they didn’t re-surface the rotors, I contacted them, and they told me I can ta Toyota Irvine, there was a loud noise when I hit the break, apparently they didn’t re-surface the rotors, I contacted them, and they told me I can take my car to closest AutoNation dealership, which was AutoNation Honda Valencia, after their inspection, they told me that the rotors should be resurfaced, even though the car was under their 90 days warranty, AutoNation Irvine denied to pay the repair fee and I had to pay out of pocket, it’s really disappointing how they rip off customer’s with offering warranty which doesn’t work when you need it. More