AutoNation Toyota Irvine

Our experience with this dealership has been nightmarish, to say the least... and it's not over! We bought a brand-new vehicle 3 weeks ago. First night, the battery was dead, and they said they were sendin to say the least... and it's not over! We bought a brand-new vehicle 3 weeks ago. First night, the battery was dead, and they said they were sending someone to help. That someone decided (after stringing us along repeatedly) that it was too much hassle to actually come, so they left me (8 mo. pregnant) and my family stranded for 3 hours, before I finally got someone to use THEIR AAA service to get us a jump (and we were only about 10-15 miles from the dealership!) The sales experience was awful, and filled with bait & switch tactics. We agreed on a set price and payment on Saturday night, and Sunday morning, they were claiming that we were only going to get a lease. $28,000 for a LEASE??? I don't think so. THEN, they didn't even call to get a payoff amount for our trade-in for well over 2 weeks so my old bank almost auto-withdrew a payment for a car I didn't have. NOW, we get a call saying that we need to bring our first payment in and pay it directly to them, AND we need to do it TODAY! (all information previously stated, including our paperwork shows our first payment due next month). To top it off, we STILL have not received a single piece of paperwork about our warrantee, roadside assistance, etc. etc. More

This was the worst experience! Three weeks I tried to get someone to find me a Corolla S with a sunroof. After many, many phone calls, emails and three visits I was told that there is not one Corolla S get someone to find me a Corolla S with a sunroof. After many, many phone calls, emails and three visits I was told that there is not one Corolla S in the entire state of California with a sunroof, that I would HAVE to buy a car from their lot and put one in myself. These people were rude and offered no advice at all. After the third exhausting, frustrating visit I went to a Nissan dealer and bought one on the spot, which had every single thing I wanted already on it. Power Toyota in Irvine have the rudest salesmen of any dealer I have have ever been to. AND, I was paying Cash! They missed out on my easy buy! More

I was happy when I originally purchased my car at Power Toyota Irvine. However, I have found their service department to be totally incompetent, unreliable, and a complete insult to customer service. Both Toyota Irvine. However, I have found their service department to be totally incompetent, unreliable, and a complete insult to customer service. Both the workers and managers have no ability to communicate or take responsibility for mistakes. I would eagerly steer anyone away from dealing with these people. More

pushed me very hard, and gave me 14% APR first. Finally change to 10% with $2000 increase in price.<br>I was in 10am, and they didn't let me go till almost 1:00pm even I claimed I was starving repeatedly. change to 10% with $2000 increase in price.<br>I was in 10am, and they didn't let me go till almost 1:00pm even I claimed I was starving repeatedly. More