AutoNation Toyota Irvine

BAIT & SWITCH! Wow, awful awful experience. I was buying a used Rav4, so prior to purchasing it I called and spoke with Scott Hodges, the Financial Manager, to conf Wow, awful awful experience. I was buying a used Rav4, so prior to purchasing it I called and spoke with Scott Hodges, the Financial Manager, to confirm that I would be able to purchase a new car platinum warranty. I gave Scott the VIN number and he confirmed that he could sell me the warranty I was looking for. So I went ahead and bought the Rav4. I came into the dealer and purchased the warranty. 30 days later, Toyota Financial Services rejected my warranty application, saying the car was too old for the new car warranty. I explained that Scott and others at the dealer confirmed that my car would be eligible for the warranty. So TFS said the GM of the dealership needed to call them and ask for an exception. Over 3 months time passes and I cannot get people at Autonation to confirm that they are doing this for me. Anne, another TFS manager, suddenly quits. Another guy who then helping me goes dark. Finally I hear back from Asefi Khalil, who is the director of the Finance Department at Autonation. He said he would take care of it. 30 days later (it is now nearly 6 months since I originally purchased the warranty), I receive the Toyota warranty confirmation packet in the mail. HOWEVER, it is: USED card warranty that: 1) did not have the length of time I had originally purchased (10 years) 2) did not have the mileage I had originally purchased (120,000) 3) had a deductible (the one I had was originally $0 deductible) And now Mr. Asefi has gone silent. The GM, Young Park, thinks that the best way to deal with a customer is to avoid them. THIS DEALERSHIP IS TERRIBLE! More

AIRBAG RECALL FOR SIENNA We had a 2011 Sienna repaired at Irvine Toyota for an airbag recall and wire harness recall the repair was completed on July 25th. After they returned We had a 2011 Sienna repaired at Irvine Toyota for an airbag recall and wire harness recall the repair was completed on July 25th. After they returned the car to us the built in entertainment system and DVD player was not functioning. Steve Smith the service manager stated that the dash was taken apart and electrical work was performed but it just coincidentally broke just after they completed the work. We have been charged $300 for replacement of an electrical component to restore the DVD player and Satellite radio. Irvine Toyota had our car for a total of 13 days including the recall repairs. Steve Smith was extremely uncooperative and took no responsibility for their damage to our car, the poor customer service or how long it took for them to do the work. Do not under any circumstances take your vehicle to Irvine Toyota for any service. Manager Steve Smith is dishonest and unethical. More

Untrustworthy At the time of sale they couldn't find the spare key for my Prius. I was told it would be found or replaced at no cost. After being given the run arou At the time of sale they couldn't find the spare key for my Prius. I was told it would be found or replaced at no cost. After being given the run around they only agreed to cover half the cost of a new key. Don't trust their word, get EVERYTHING in writing. More

The service department may have a problem. I had service appointment for my car, I came their 10min before and bad been waited for about half hour for someone coming to contact me. I had service appointment for my car, I came their 10min before and bad been waited for about half hour for someone coming to contact me. More

don't trust their Service I paid over $400 for various service at AutoNation Toyota Irvine. A week later, my Toyota would not start. AAA technician replaced my battery after I paid over $400 for various service at AutoNation Toyota Irvine. A week later, my Toyota would not start. AAA technician replaced my battery after he showed me the battery testing result (very weak). I then remembered my engine struggled a bit when I tried to start it … a few days before I took the vehicle in for service at this dealer! I spoke, on the phone, to the service manager at AutoNation Toyota Irvine and explained that my paid invoice showed “GBATT BATTERY GREEN GOOD TO GO,” when the truth is, my battery was weak and needed replacement. The Service Manager said he would call me back in 10 minutes but he never did. This is a customer’s worst fear – how can I trust this dealer to do work on my Toyota? It brought back memories many, many years ago when our Toyota wiper got damaged at this dealer (via their car wash) … they didn’t do anything to fix/replace it – they just don’t care. They are dishonest and untrustworthy! More

They worst dealer ever They worst dealer ever Ok The worse dealer ever I went three times 2 have Service on my car ,All 3 times I was send home On also they don't want to fix my door where my kids s The worse dealer ever I went three times 2 have Service on my car ,All 3 times I was send home On also they don't want to fix my door where my kids sit doesn't open from the inside I told them is Berry danger This guy name is manny Moreno This guy is the 1 to refuse me service More

Horrible and dishonest service We did the 100000 mile service on our Toyota Venza. They car was working perfectly fine and we thought to keep up the maintenance no place is better t We did the 100000 mile service on our Toyota Venza. They car was working perfectly fine and we thought to keep up the maintenance no place is better that the dealer. Wrong!!! Originally we had to be the transmission and engine oil change which did cost us $500. Then they told us that the battery cable was also corroded so we changed that as well. They gave us the green light on everything else. In the next day the the stopped completely in middle of the road. Found out the battery was dead. So we purchased the batter. Couple of days later the battery light came on and now the alternates is bad. Coincidence? I think not. When you put too much load on the battery during the test you can actually damage the batter and the cell in the alternator. Now they are asking for another $700 for service. Disgusted with this dishonest dealer. More

Delivered as Promised ! I can truly say I had the best experience at AutoNation Toyota Irvine. This was my fourth Prius lease and my first time with AutoNation. Not wanting t I can truly say I had the best experience at AutoNation Toyota Irvine. This was my fourth Prius lease and my first time with AutoNation. Not wanting to spend a lot of time talking on the phone we came to a deal purely via text and email. I was a bit worried that things would change once I went there to get the car, you know the way car salesmen are, but they delivered everything they promised and more. Thank you Tom Hlousek, and the rest of the people I interacted with during my time at your dealership, truly a great experience. More

It was not good experience dealing with them. Be careful sales person was professional price in beginning was okay. they deliver used car to my house which was nice. I even comment sales person to Be careful sales person was professional price in beginning was okay. they deliver used car to my house which was nice. I even comment sales person to his manager. I purchase per own certify car from them which you expect their inspector check car So I OVER trust them and didn't check car as normally you do with on street car dealer I trust their brand of service. Here is what I found out after delivery. BUT 1- passenger and driver mat MISSING. 2- windows key won't work in driver door.(you expect car was inspected but it wasn't) 3- I called one of Sales manager and she said I will get back to you and she didn't even call me. 4-I called sales person who sold the car to me he said I will see what can I do "sounds like he is doing favor to me". 5- Backup camera is after market and don't have setting option. in end don't trust them and make sure you check every things before paying them. More

We're satisfied with my new car and service here All went well, my car is always in good condition and drives well. The salesman Stewart is helpful to us, He's enthusiastic and professional . All went well, my car is always in good condition and drives well. The salesman Stewart is helpful to us, He's enthusiastic and professional . More