AutoNation Toyota Irvine

Friendly efficient knowledgeable I really appreciated Friendly efficient knowledgeable I really appreciated Eric helping me yesterday and appreciated his calm and knowledgeable service. He listened, u Friendly efficient knowledgeable I really appreciated Eric helping me yesterday and appreciated his calm and knowledgeable service. He listened, understood my problem and helped to resolve it. More

Normally have good service, not this time. Had a 12:15 appointment, showed on time only to wait 20+ min with no help. Had to leave my key and number with a rep cause I was late getting my son to a dr appo appointment, showed on time only to wait 20+ min with no help. Had to leave my key and number with a rep cause I was late getting my son to a dr appointment. No call to let me know status and 2 hours after I left a message asking for one. Went to pick up the car and could not find anyone to help me get it until one rep finally helped 25 min later. When the car came out, it was half washed with water spots all over it. They were busy, but this was bad. Not happy, but will give another chance as normally they are very good. More

This was like the wolf of dealerships where they think they can say anything to get you to come in. I was specifically looking for a blue model 3 Tesla. I got a Y model images and several hey I got your they can say anything to get you to come in. I was specifically looking for a blue model 3 Tesla. I got a Y model images and several hey I got your model 3 in come on in. They were different colors and models. It was repeated not to mention many miles for me to travel to see. I live in the dessert maybe over 200 miles round trip driving a truck. Waste of time and money bad experience More

I took my Toyota Prius to the Autonation Toyota Irvine Service Center for oil change this morning (05/29/21). I had made an appointment for 7:15 AM and arrived at 6:40 AM. An advisor named Thomas Kolb ass Service Center for oil change this morning (05/29/21). I had made an appointment for 7:15 AM and arrived at 6:40 AM. An advisor named Thomas Kolb assisted me at around 7:05 AM. He rushed through the process in less than a minute and didn’t even write down my license plate. He also got my cell phone number written down incorrectly till I reminded him to correct it. Before I could ask him if any other services were needed besides the oil change, he had already left and moved towards another car/customer. I waited from 7:05 AM till around 9:30 AM in the waiting room and then decided to check with Thomas Kolb why my car was still not ready, as I could see many other customers who came after me were already gone. He then came back to me about 15 minutes later and informed me that my paperwork was dropped on the ground earlier and he had just processed it a few minutes ago. I looked at my receipt later and found that my order was eventually entered at 9:38 AM (but Thomas Kolb should have entered my order shortly after 7:05 AM upon assisting me). I was able to finally get my car and left the service center at around 10: 35 AM (from 7:05 AM to 10:35 AM just for oil change). The reason I decided to write this complaint was not so much about the unreasonable delay, but it was mainly because Thomas Kolb did not even say a single word to apologize for his sub-par, poor service. He just casually told me the paperwork was dropped on the ground earlier and I needed to simply wait longer, treating it like it was no big deal. More

Looked at a car for my wife on Wednesday, but my wife wasn’t able to get free from work to see car until Friday afternoon. Made an appointment with Sales person Fatten N for Friday at 2 pm. We drove an wasn’t able to get free from work to see car until Friday afternoon. Made an appointment with Sales person Fatten N for Friday at 2 pm. We drove an hour and fifteen minutes from San Diego County to purchase the car. Upon our arrival, sales person Fatten tells us she just sold that car ten minutes prior. Sales person Fatten did not give us the common curtesy of a phone call or even apologize for the inconvenience. She did however tell me I should have purchased the car when I was at the dealer on Wednesday. After that insult, sales person Fatten expected us to buy another car from her. Problem was, there were no more cars in that model left. To add insult to injury, we spent 3 hours in traffic driving home. Oh and, we still haven’t received a call from sales person Fatten to try and make this horrible experience right. Don’t waste your time with this dealership. More

I bought Toyota Certified Used Car from Auto Nation Irvine in Feb 21. Then I took my car to maintenance for a regular service in April 21. Service guy told me that, there are some service items that I Irvine in Feb 21. Then I took my car to maintenance for a regular service in April 21. Service guy told me that, there are some service items that I need to pay around ~$1.000. Said just bought this car from here and you said everything was good. And he told me that, if you buy used car, you need to spend more money for that car and the total price will be the same as new one. I said, if my budget is enough to buy new car, I would do that but this is certified used car. He said, they don’t cover these service items and I have to pay this money sooner or later. Why didn't you check car properly before sold it!... because they sell it ASAP and make more money after they sold it. I was shocked and never buy any car from this dealership and never buy Toyota anymore. More

I brought my Toyota Sienna for brake service. The work was only on the front axle and I provided my own brake pads. The job included machining rotors. Total cost was $175. Later that day I was notified th was only on the front axle and I provided my own brake pads. The job included machining rotors. Total cost was $175. Later that day I was notified that my vehicle was ready for pickup. When I picked up the van and got home, I happen to read the technician memo. It said that the rotors were not machined. The reason made sense, but my service advisor failed to notify me that. In hind sight, I think he should have had the experience to look at my rotors and determine the job would not be complete, but that didn't happen. I called and left a voicemail for the service advisor. I did not get a call back. I called again the following day and reached the service advisor who said he wasn't able to discount the job even though they didn't complete the full service. So, he directed me to the voicemail of his Service Manager. I left a voicemail with an explanation and he did not call me back. I called again the next day and was sent to voicemail again. Again I left a voicemail, and again I did not receive a call back. It has been 4 days and still nothing. If this isn't an indication of how that service dept treats customers from the top down, I don't have any words. Culture starts from the leadership, and apparently customer service isn't on their priority list. I'd recommend going to an independent shop that honestly cares about their customers, or find another Toyota dealer other than Irvine Auto Nation Toyota that has the courage to be accountable and do the right thing. $175 to change brake pads on 1 axle is a clear example of "stealer-ship". More