AutoNation Toyota Irvine

The Service person who managed my car's service, Mike, was excellent.He found my extended warranty in my car's file and saved me a tremendous amount of money on a repair. Some previous service people jus was excellent.He found my extended warranty in my car's file and saved me a tremendous amount of money on a repair. Some previous service people just charged me even though I had a warranty. I was very pleased. A;so the driver who took me home was very efficient and polite. More

Scheduled an appointment for routine service for 945 and requested expedited service Bc I have medically fragile/special needs baby with me. When I got there there was no record of my appointment but was t requested expedited service Bc I have medically fragile/special needs baby with me. When I got there there was no record of my appointment but was told I will be accommodated and will be out by 1130. Manager asked for “express team”. They allowed me to use an expired coupon which was appreciated. But 1130 came and went. At 12pm I asked how much longer Bc I have to pick up my other child from daycare was told 10 min and that I was never guaranteed to be done by 1130. At 1220 still no car. I had to firmly tell the manager to get my car NOW Bc I’m late to pick up my kid. Unnecessarily stressful. . More

Been buying and servicing cars there for15+ years. Never had such poor service. Too many frivolous service recommendations….RR ATF when done there 20,000 miles earlier, service brakes when all measured 8 m had such poor service. Too many frivolous service recommendations….RR ATF when done there 20,000 miles earlier, service brakes when all measured 8 mm 10,000 miles there earlier, and 6 other items totaling over $3,000. Went to get another opinion at a nation-wide tire dealer who then recommended addressing only one item on Toyota’s list, but not necessarily immediately. My reason for bringing car in was for oil and filter change and filter now leaking oil. More

This dealership sees you as a Number. Staff is Unprofessional and Rude. They were horrible at answering basic questions about cash purchase and their attitude was even worse after the sale was com Unprofessional and Rude. They were horrible at answering basic questions about cash purchase and their attitude was even worse after the sale was complete. More

They were efficient, thorough,and remembered my special requests. Also offered to wash my car when the service was completed. requests. Also offered to wash my car when the service was completed. More

Everything was ok except that the time frame that they gave was pretty inaccurate. Instead of 2-2 1/2 hour of wait, I’ve waited a little over 3 1/2 hours. gave was pretty inaccurate. Instead of 2-2 1/2 hour of wait, I’ve waited a little over 3 1/2 hours. More

Mohamed sold me my car. From the first time we spoke, he was very responsive. He sent me photos of the car before I came down to test drive. He kept in touch with me throughout the purchasing process, until was very responsive. He sent me photos of the car before I came down to test drive. He kept in touch with me throughout the purchasing process, until he handed me my keys. I am very happy with the car I purchased, and the excellent customer service I received from Mohamed. More

Check-in was incredibly efficient - the best I've ever experienced. (It's different and much improved now than it was just three months ago.) I received a ride home with their shuttle service. However, experienced. (It's different and much improved now than it was just three months ago.) I received a ride home with their shuttle service. However, they couldn't pick me up with their shuttle when my car was ready for pickup and they provided a Lyft to bring me there instead. A very nice touch if you ask me. More

Not very friendly. Requested only 2 extra things 1- car wash 2- squeaky visors to be checked. After waiting for 2 hours to have an oil change and check up , car is brought to us with no complimentary wash 2- squeaky visors to be checked. After waiting for 2 hours to have an oil change and check up , car is brought to us with no complimentary wash and both sun visors still squeaking when you lower and raise them up. When I asked the man who brought our car about this he had no idea but took it back to wash. Shouldn’t of wasted my time, my 5 year old grandson would of washed it better. Will not be returning to this facility. We came from Corona but will find one closer to us and hope for better service. More

Mohammad was extremely helpful from the very beginning and kept me in the loop throughout the whole process. Leke in finance was also awesome and made the process painless and kept me in the loop throughout the whole process. Leke in finance was also awesome and made the process painless More