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AutoNation Toyota Irvine

Irvine, CA

4.6
1,987 Reviews
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9101 Research Drive

Irvine, CA

92618

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Showing 1,987 reviews

August 19, 2021

Made an appointment on-line for a service (35k) that normally takes no more than 30 minutes. Arrived at dealership to find that I would have to wait 2 hours. After 2 hours, I went to the service rep t More

by Nino
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark (Not sure which Mark)
Aug 20, 2021 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

August 19, 2021

As always I was in good hands here with great service and attention to detail! More

by Cconway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Cortez
Aug 20, 2021 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 18, 2021

i had an appointment and was checked in as expected. The service writer was very quick to do his job and get me on my way. Once the service was completed the service writer called to let me know and had no More

by tomw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Moreno
Aug 20, 2021 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

August 18, 2021

It was a great experience, I visited Autonation Toyota Irvine twice, Everyone who assisted me was professional, knowledgeable and Friendly. The process was quick and smooth. More

by rababissa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faten Naiseh - Internet Sales & Leasing, David Mohammad - CFS Manager, Ali Elali
Aug 20, 2021 -

AutoNation Toyota Irvine responded

Hi Rababissa, thanks for your praise and kind comments about our team. Drive safe, and we'll see you on the road.

August 18, 2021

John my service provider was excellent. Very clear in what I needed to have done to my car. I even came back 2 days later and he helped me out and answered my questions. Highly recommend autonation in Ir More

by Yateser9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John was very helpful
Aug 20, 2021 -

AutoNation Toyota Irvine responded

Hi Yateser, thank you so much for your positive comments about John! We appreciate your recommendation of AutoNation Toyota Irvine and we hope to be of service again in the future.

August 17, 2021

It was my first time at this AutoNation dealership. I was in the market for a Toyota Tundra and they had one I was interested in. My salesperson was George Reyes, and he was outstanding. Also, Lauren Colem More

by salaam3024
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Reyes, Loren Coleman
Aug 20, 2021 -

AutoNation Toyota Irvine responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

August 17, 2021

I was very pleased with there service, the knowledge and very professional. He was really nice and not pushy to sell the car. More

by Maria Garcia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Aug 20, 2021 -

AutoNation Toyota Irvine responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

August 17, 2021

They do a very thorough inspection of my car and even took pictures. Let me know what work needed to be done and finished in a timely manner. Even got a car wash. More

by mel_allen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Naby
Aug 20, 2021 -

AutoNation Toyota Irvine responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

August 16, 2021

Service was great. Vehicle was ready when promised. Waiting area was clean and comfortable.Tom, the Service Consultant, was very friendly and knowledgeable. He was a pleasure to work with. More

by Waterman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom, Service Consultant
Aug 20, 2021 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 16, 2021

Although my car had less than 3,000 mile on it. I received a call from dealer service to bring the car for first 5,000 mile service. When I explained to the caller about the car millage, he responded More

by Mike
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mark Gonzalez
Aug 20, 2021 -

AutoNation Toyota Irvine responded

Hi Mike, we appreciate you taking the time to respond. The staff at AutoNation Toyota Irvine take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (949) 287-8766 -- we hope to hear from you soon.

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