AutoNation Toyota Irvine

First time here with my new Rav4 Prime on Feb. 8, 2022. Waiting room very clean and nice. Very professional service advisor and he explained things clearly. I think his name was Braulio. It's a new car Waiting room very clean and nice. Very professional service advisor and he explained things clearly. I think his name was Braulio. It's a new car so the Service was free. Nice that they washed the car. On "What Others Say" you need to include the date the review was made and you need to include for reviews. More

Very professional, clean environment, comfortable lounge with coffee and snack wail I was waiting. They also were timely … which I appreciated. Once I pick up the truck they also wash it, which was a nice with coffee and snack wail I was waiting. They also were timely … which I appreciated. Once I pick up the truck they also wash it, which was a nice surprise. More

Been going to Autonation Irvine for two years now. At first, I was pleased with Chris, who was my first service advisor. He got promoted and passed me on to Donald, who was also OK. Then Donald left in first, I was pleased with Chris, who was my first service advisor. He got promoted and passed me on to Donald, who was also OK. Then Donald left in January 2022, and I was passed on to Braulio. He was OK, but not nearly as personable, knowledgeable or service-oriented as Chris. Overall, I feel that this dealership, after a year of COVID is now pushing more "unnecessary" services. The price seems to have gone up too. I really liked them at first, but now, I'm thinking of looking for another dealership. More

Manny was prompt and Helpful Good ServiceWhy do you Manny was prompt and Helpful Good Service Why do you need 15 words minimum. There is nothing more to say Manny was prompt and Helpful Good Service Why do you need 15 words minimum. There is nothing more to say More

Service Advisor Eric Rodriguez tried to rip off my son. Trying to take advantage of pricing because, he is just a kid with minimum experience with auto repairs. My son took in his 2020 Toyota Prius prime b Trying to take advantage of pricing because, he is just a kid with minimum experience with auto repairs. My son took in his 2020 Toyota Prius prime because the seats won’t go back up and unfortunately as per dealer, it is out of warranty. Eric the service advisor tells my son it cost $189 for diagnosing the problem, which my son agrees to the pricing to find out what is causing the problem. After a couple of hours later the service advisor calls my son and tells him, the technician took out the seats and could not pinpoint the problem. They would have to open up the seat and go in further and would cost more money (couple of hundred of dollars, up to $600). At that point my son decides to pull out the car, cause he feels he is getting ripped off, Eric then tells him your still at $189 for bringing in the car. Why would my son pay $189 for them not diagnosing the problem? The original agreement was $189 to pinpoint the problem. We got Chris the manager involved to release the vehicle. Very poor service, price gouging, no wonder your service center is empty! More

The service was great. With a reservation, I had to wait for two and a half hours for oil change service. The scheduling could have been better. for two and a half hours for oil change service. The scheduling could have been better. More

This by far was the best auto purchasing experience we have ever had. Don Roberson was friendly, knowledgeable and professional. He kept us informed from start to finish without us needing to ask. He even have ever had. Don Roberson was friendly, knowledgeable and professional. He kept us informed from start to finish without us needing to ask. He even continues to follow up with us to see if we have any questions. We’ll absolutely be returning when we are ready to purchase our next car. More

Professional, helpful, communicated well with me and answered all concerns I had with out a problem. Extremely satisfied. answered all concerns I had with out a problem. Extremely satisfied. More

Have purchased my last two cars with them and I think they have great customer service for the most part. They try hard to work with me so I can purchase the car and feel like I’ve got a great deal. They they have great customer service for the most part. They try hard to work with me so I can purchase the car and feel like I’ve got a great deal. They take care of their customers. More