AutoNation Toyota Irvine

I called for regular maintenance service plus the recall work to be done. The appointment was made very easily and I was informed about what was needed before service. Joe the service rep. Was very helpful work to be done. The appointment was made very easily and I was informed about what was needed before service. Joe the service rep. Was very helpful and gave an accurate time of waiting. Very happy! More

I bought a used Subaru Crosstrek that was in great condition. It was great until I got home and found out that the USB audio outlet was not working. It looked like a piece was missing, so I contacted condition. It was great until I got home and found out that the USB audio outlet was not working. It looked like a piece was missing, so I contacted the sales rep. I sent him a picture and he said that he would get back to me. After contacting him a few times, he tells me to get some small pliers to take it out. I followed his instructions then broke a piece out of the USB port. I told him that it was broken when I bought the car and now it's even more broken. His advice was to go to an audio stereo store to get it fixed. He didn't return my calls after that. This dealership was not very helpful once they realized they sold me something that was broken. More

During my service visit, Daniel made sure my car was done quickly so I could get back to my job. I appreciate him valuing my time. quickly so I could get back to my job. I appreciate him valuing my time. More

Horrible experience. They never did the service but kept my truck for 25 hours. Wouldn't give my truck back to me! Told me my truck would be ready by 2:30. Went after my first job to pick it up and was told my truck for 25 hours. Wouldn't give my truck back to me! Told me my truck would be ready by 2:30. Went after my first job to pick it up and was told they couldn't release my truck to me. Tech that worked on my truck never turned in his report stating the service was completed and my truck is good to go. Was told due to liability issues they couldn't give me my truck back. Was given a dirty Corolla as a loaner. Windows weren't wiped clean. Was told I could pick up my truck the next day in the morning. Got home at 2 am from work and was at the dealer at 8 am. Just to be told it turned out that the tech didn't forget to turn in his report. It turns out that after having my truck for 25 hours, they actually never worked on it. And that's after I was given a "list of things they recommend my truck needed serviced." Worst experience ever. More

AutoNation Irvine is the best dealership I have ever dealt with, no lie! I have purchased many cars over my years and dealing with them was amazing. Fast, friendly, professional and an amazing deal dealt with, no lie! I have purchased many cars over my years and dealing with them was amazing. Fast, friendly, professional and an amazing deal on my truck. The sales and financial team are second to none. More

Eric was very nice and accommodating. He was quick and responsive. Comfortable waiting area. Did not have to wait too long. They were pretty quick responsive. Comfortable waiting area. Did not have to wait too long. They were pretty quick More

Received a call from customer service that I could come in to get my extra key. Made an apt on Sat early in morning since I had to work. When my husband picked up the car, they didn't have a blank there(ev in to get my extra key. Made an apt on Sat early in morning since I had to work. When my husband picked up the car, they didn't have a blank there(even though the rep that called said everything was good) so no key. They closed our service order out even though it wasn't complete. So in summary, it took over 3 hours & I had to call them to find out they didn't make the key. It was a waste of time. I left a message for the service manager & another manager & neither one called me back. Pretty disappointed in their customer service. More

the advisor quoted me the price and when I came he changed the price, not a few dollars but more than $20. Also, he never called when the car was done. Luckily we came before the office was closed, an changed the price, not a few dollars but more than $20. Also, he never called when the car was done. Luckily we came before the office was closed, and Other advisor helped us to get the car. More

No one came to speak to me for almost 30 mins and then it took another 20 mins get everything started. The service rep was also very rude. took another 20 mins get everything started. The service rep was also very rude. More

The sales person was Great. However, the Finance team made it difficult to receive the College Rebate. Our major complaint was that the Toyota Tacoma was not adequately detailed. there was a two foot lon made it difficult to receive the College Rebate. Our major complaint was that the Toyota Tacoma was not adequately detailed. there was a two foot long stain and discoloration across the hood that was difficult to see in the bright sun where they parked the vehicle. But once it was in the shade the stained scratch became evident. More