AutoNation Toyota Irvine

The service department has a solid system when it comes to checking customers in, which is very efficient. Always friendly people. My car was done sooner than promised. to checking customers in, which is very efficient. Always friendly people. My car was done sooner than promised. More

Very poor customer service. Poor support among staff. Different information when inquiring. When asking for information, answer is ‘I do not know’ then hang up Different information when inquiring. When asking for information, answer is ‘I do not know’ then hang up More

Appt 2:00-no assistance 1 hr. Approached after approx 30 mins & then employee left to Lounge. Forgot me. Eventually I asked for assistance. Even then it was at least 10 mins before # on my car was replaced mins & then employee left to Lounge. Forgot me. Eventually I asked for assistance. Even then it was at least 10 mins before # on my car was replaced w #1. & Another 10ish before help. More

I did not have a good experience with this dealership, I had to wait by my car for an hour just to drop off my vehicle for service and that's with an appointment! had to wait by my car for an hour just to drop off my vehicle for service and that's with an appointment! More

Excellent job by all involved, especially by service advisor Mark Anderson. I was called as soon as my vehicle was ready, and when I arrived it was brought out right away. advisor Mark Anderson. I was called as soon as my vehicle was ready, and when I arrived it was brought out right away. More

Very dependable and professional in the maintenance they perform on your car. The service advisor explains things well. Service area very clean. The drop off and pickup was good. perform on your car. The service advisor explains things well. Service area very clean. The drop off and pickup was good. More

Great staff . Went to many dealerships & all of you at Irvine Auto nation were able to help & made us feel welcomed . Will definitely recommend my friends and family . Irvine Auto nation were able to help & made us feel welcomed . Will definitely recommend my friends and family . More

I took my car for a quick body work and Dan the manager was great. He was the most attentive person I have had there. was great. He was the most attentive person I have had there. More

Last year I bought my car with Autonation Toyota and they sold me one with Bluetooth, that didn’t actually have Bluetooth. They decided to put in the correct radio that has Bluetooth for me but then messed u sold me one with Bluetooth, that didn’t actually have Bluetooth. They decided to put in the correct radio that has Bluetooth for me but then messed up and ordered the wrong parts. Causing me to have to visit 2 extra time and waste additional hours. Now this past weekend I went for a regular service and they forgot about me, leading to me having to wait a total of 5 hours for a basic service, and not even getting the parts I needed fixed. Incredibly disappointing! Will be going elsewhere! More

I called for regular maintenance service plus the recall work to be done. The appointment was made very easily and I was informed about what was needed before service. Joe the service rep. Was very helpful work to be done. The appointment was made very easily and I was informed about what was needed before service. Joe the service rep. Was very helpful and gave an accurate time of waiting. Very happy! More