AutoNation Toyota Irvine

With an “appointment”, the service center was late returning my car to me by over 2 hours. An oil change and battery change took approximately 5 hours. Their service staff claimed that 95% of the 300 returning my car to me by over 2 hours. An oil change and battery change took approximately 5 hours. Their service staff claimed that 95% of the 300 cars, or 285, cars had appointments. Either the staff lied or this business over commits to what their actually capacity is. Staff was also inconsiderate and dishonest throughout the process. More

Let me start by saying that all the good reviews here are definitely fake. There can be no other explanation. I have been to roadside restrooms with better service. Not only on this autonation but on INFI definitely fake. There can be no other explanation. I have been to roadside restrooms with better service. Not only on this autonation but on INFINITI also. It all started by buying a used car from them. The first somewhat worrying point is when they said they are going to make a soft inquiry for my credit score. In fact they did two hard credit checks even though I payed cash on the spot. Obviously nothing important but kind of slimy. The engine started showing problems very early and withing the first month I realize there is almost no engine oil even though I knew it was full when I bought it. I filled it and contacted them only to be dismissed. As I started using the car more I realized that the whole engine would get burnt roughly every two weeks. I would roughly do 100 miles a week. Apart from that the engine started filling weird, acceleration was not smooth, it was getting louder by the week and changing gears would make a strong grinding noise in the morning. I believe autonation INFINITI knew these problems very well, they just patched up the car just so they can sell it and hope it breaks down after the warranty period is over. Because trust me, even with valid warranty they will ABSOLUTELY try to avoid any blame or work until absolutely they cant do otherwise. I thus decide to find another autonation with better user reviews hoping for the bare minimum of competence. I found autonation Toyota, and it was a mistake. I went 1.5 months after buying the car. They told me that they will fill it up and I should come back in a month so they are sure that the car burns the oil. I did that, and in a month the guy that I spoke to there tried to convince me that actually the engine burning all the oil faster than it burns gas is absolutely normal. Obviously that was not going to work, but with all the delays that they purposefully uncured I was getting close to my warranty expiring (I'm sure accidentally), and once it expires be sure that they recognize nothing and they will shift the blame to you. In any case I file a claim days before my warranty expires for an engine change. It was approved so I had to wait for a re-manufactured engine to be delivered to them (roughly a month, but understandable). The time came for me to check in the car and so I agreed with one of their representatives to be there on Monday. After going there I found a guy to speak with who told me that the particular guy was not working that day and he could not answer any of my questions about the engine. After that I arranged another day two weeks later. Surprisingly not, the guy that I spoke to was surprised that I was there since the guy I asked for had a day of that Friday, he told me to come next Monday and he will check in my car regardless since they don't work on Weekends anyway. Come next Monday, I go there, wait for two hours for my guy to finally show up, and check-in the car. He says he will speak with the mechanic and give me an eta. I'm an understanding person so I told him to just contact me that day whenever he knows. He never did, come next Wednesday I message him asking for updates. Nothing. I waited one more week were no one ever thought to update me as normal mechanic shops usually do. Next Monday I send him another message and left voice messages to two other persons working there since no one picks their phone any more. Only for today to receive a message back saying that the car is not ready and he doesn't even have an eta yet but he will speak with the mechanic and will let me know. He just "will let you know", making sure to not specify when, presumably sometime within the calendar year. Even if they manage to fix the car I'm sure this is not the end of it, there is no reason to assume any competency on their end and it will be a miracle if the car even runs, while in the meantime I'm spending a fortune on uber. STAY AWAY, all 5 star reviews here are fake. More