AutoNation Toyota Irvine

They have a great facility but unfortunately , their appointment system is a disappointment. Both times I made an appointment, I get there on time but I didn’t get checked in til almost 45 minutes afte appointment system is a disappointment. Both times I made an appointment, I get there on time but I didn’t get checked in til almost 45 minutes after the assigned time. They definitely improve on this More

On my 30K service, tires were not rotated, brakes were not inspected. Service advisor did not catch the brakes or tire rotation. not inspected. Service advisor did not catch the brakes or tire rotation. More

I am always impressed with cleanliness and organization of the service area. My service advisor this time was Tony N. and he was great – courteous, informative and timely. My service was executed faste of the service area. My service advisor this time was Tony N. and he was great – courteous, informative and timely. My service was executed faster than I anticipated and my overall experience was very good! More

We had to deal with catalytic converter being stolen from Prius. Fortunately Thomas Kolb was really helpful interacting with insurance and managing the work that need to get done. Autonation got the parts ve Prius. Fortunately Thomas Kolb was really helpful interacting with insurance and managing the work that need to get done. Autonation got the parts very quickly and did an excellent job with installation More

The staff I dealt with were all very kind. Due to a GPS mix up I was around 30 min late and they still said to come in and accommodated me. The lounge area is nice. mix up I was around 30 min late and they still said to come in and accommodated me. The lounge area is nice. More

Did not have a good experience. I was told an oil change would take one and a half to two hours. I waited for 3 hours on the lounge. Going to Jiffy Lube next time. would take one and a half to two hours. I waited for 3 hours on the lounge. Going to Jiffy Lube next time. More

Very professional. The service wait time was shorter than I expected. Manny was very nice and my car was taken care of promptly. than I expected. Manny was very nice and my car was taken care of promptly. More

Routine service call for maintenance, and a recall issue. Serviced on time with my Appointment schedule. Service writer was cordial, knowledgeable, and a pleasure to work with. Serviced on time with my Appointment schedule. Service writer was cordial, knowledgeable, and a pleasure to work with. More

customer service reps were polite and knowledgeable. Diagnosis was done promptly and on time. I disagree with the diagnosis but may be an issue with Toyota corporate knowledgeable. Diagnosis was done promptly and on time. I disagree with the diagnosis but may be an issue with Toyota corporate More

This dealership started a new processing system for maintenance appointments. Owners check in at a central post and are directed to lanes where they are given placards that are color-coded for the man maintenance appointments. Owners check in at a central post and are directed to lanes where they are given placards that are color-coded for the manager for your appointment. It is much more efficient than before. More