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AutoNation Toyota Irvine

Irvine, CA

4.6
1,986 Reviews
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9101 Research Drive

Irvine, CA

92618

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Showing 1,986 reviews

February 03, 2022

Check-in was incredibly efficient - the best I've ever experienced. (It's different and much improved now than it was just three months ago.) I received a ride home with their shuttle service. However, More

by zane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Rodriguez
Feb 07, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

February 03, 2022

Not very friendly. Requested only 2 extra things 1- car wash 2- squeaky visors to be checked. After waiting for 2 hours to have an oil change and check up , car is brought to us with no complimentary More

by Myrnabaig61
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Joel
Feb 09, 2022 -

AutoNation Toyota Irvine responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (949) 287-8766. We hope to hear from you.

February 02, 2022

Mohammad was extremely helpful from the very beginning and kept me in the loop throughout the whole process. Leke in finance was also awesome and made the process painless More

by LuisR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leke
Feb 06, 2022 -

AutoNation Toyota Irvine responded

Hello, we are pleased to hear you had such a positive experience with us! If you need more help, our team is available to talk! Have a great day!

February 01, 2022

Service maintenance on car great. I asked for car wash but didn’t get it. More

by arreguinliz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Robinson
Feb 04, 2022 -

AutoNation Toyota Irvine responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

Feb 04, 2022 -

arreguinliz responded

Appreciate your time thx

February 01, 2022

The checkin was efficient. My car was ready when he said it would be. I use to take my car to Miller Toyota in Anaheim but was not thrilled so I started taking it to Auto nation irvine. Professional, cour More

by Joyfuldebbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braulino Ramos
Feb 05, 2022 -

AutoNation Toyota Irvine responded

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 31, 2022

The service agent, Joe Schulte, was very helpful in advising what my car needed. My overall service experience was very positive. More

by trishlane30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Schulte
Feb 04, 2022 -

AutoNation Toyota Irvine responded

Hi, we are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.

January 31, 2022

The service department was great; Gibert kept me informed with regards to my vehicle, I'm happy. More

by Vera Le Blanc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert
Feb 04, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

January 31, 2022

The staff polite and professional even I don’t have appointments they still welcoming me and doing a good job plus give a nice car washed I am very pleased with and satisfied Well done !! More

by Diema
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forget the name but I am familiar with same name they are doing a good job too
Feb 04, 2022 -

AutoNation Toyota Irvine responded

Hi Diema, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

January 31, 2022

The staffs are so professional. I take my car on time and everything is perfect. More

by Arash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Feb 04, 2022 -

AutoNation Toyota Irvine responded

Hi Arash, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

January 31, 2022

Had an appointment but waited 20 minutes to talk to someone. Service was a little slow as I had a 5k interval done. Maybe we are also impacted by the labor shortage from the pandemic. More

by Textmess.agejosh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony
Feb 04, 2022 -

AutoNation Toyota Irvine responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (949) 287-8766 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

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