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AutoNation Toyota Irvine

Irvine, CA

4.6
1,986 Reviews
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9101 Research Drive

Irvine, CA

92618

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Showing 1,986 reviews

February 25, 2022

Didn’t like how the advisor handled my requests. From beginning to end. Especially when the car came back worst then when we sent it. More

by Hill graphics
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know his name
Mar 02, 2022 -

AutoNation Toyota Irvine responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (949) 287-8766 so we can work towards a resolution. We look forward to hearing from you. Take care!

February 25, 2022

The service process was efficient. Pick-up process was delayed. I had to wait 20 minutes under the sun for my car to be brought out. More

by hle15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert
Mar 02, 2022 -

AutoNation Toyota Irvine responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

February 24, 2022

Great service Clean waiting area Friendly and courteous employees On time notifications Hot coffee Excellent experience More

by rantan93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Fernandez
Feb 27, 2022 -

AutoNation Toyota Irvine responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 24, 2022

Work done is professional, however car hasn’t been ready when promised last two visits More

by jeffreykohl1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Navarro
Feb 26, 2022 -

AutoNation Toyota Irvine responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Feb 26, 2022 -

jeffreykohl1 responded

Joel never checks back with me to let me know about service. He never seems to know when car is finished. Please assign me to another service advisor for future visits.

February 24, 2022

Fast and friendly. I saw an ad on Auto Trader, called them directly that night and set up an appointment with a gentleman named Oday. When I arrived the truck was alrea More

by Jace.menard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oday
Feb 26, 2022 -

AutoNation Toyota Irvine responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 24, 2022

It was to expensive to check what is wrong with with malfunction. It was difficult to understand service advisor. Everything else was fine. More

by kypaik48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Dinh
Feb 26, 2022 -

AutoNation Toyota Irvine responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 24, 2022

They did a good job but when I got my car it was not washed or detailed in anyway as it usually is when I get service done. This was very disappointing and made me wonder about the service in general More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ephraim Barcelo
Feb 27, 2022 -

AutoNation Toyota Irvine responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

February 23, 2022

Excellent service. Mark Anderson kept me informed of the work (and cost) that needed to be done. More

by debbieamoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No others
February 23, 2022

I took my 2011 Toyota Sequoia to get a radiator flush and the guys there did a great job. They charged me about 150 hard earned dollars. The people over at Tustin Toyota wanted to charge me between $200 and More

by Emmanuel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Nguyen
Feb 27, 2022 -

AutoNation Toyota Irvine responded

Hello Emmanuel, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 22, 2022

Unorganized, 30 min just to get helped and checked in, then you have to keep looking for your service advisor to give you updates, lastly to get your car they forget so you have to ask the porter to get y More

by Cmqt18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James in service
Feb 24, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you very much for sharing these comments. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (949) 287-8766 to discuss what we can do to help.

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