AutoNation Toyota Irvine

I experienced the typical good customer service, got me checked in quickly. Not too much of a problem, but I had to wait over an hour to get a ride home. Don the shuttle driver was great. checked in quickly. Not too much of a problem, but I had to wait over an hour to get a ride home. Don the shuttle driver was great. More

Excellent service ,listened to my needs Worked on these with choice of vehicle Very pleased in purchase and dealership Salesman was excellent throughout with choice of vehicle Very pleased in purchase and dealership Salesman was excellent throughout More

My experience was excellent! I liked that I didn’t have to go to the dealership until I went to pick up my car! That’s what I was looking for and I got it at that dealership, I c I liked that I didn’t have to go to the dealership until I went to pick up my car! That’s what I was looking for and I got it at that dealership, I communicated with James Williams and Mack helped at the end of the transaction who made it easy. I am very happy with my experience ! More

I had an engine oil and filter change on 3/10/22. The service adviser was friendly and personable. However the mechanic overfilled the engine oil, which could cause engine damage. This is unacceptabl The service adviser was friendly and personable. However the mechanic overfilled the engine oil, which could cause engine damage. This is unacceptable. especailly from a Toyota dealer. I discovered this by checking the engine oil level after having the car parked in the garage overnight and before the engine was started. More

I took my 2017 Tacoma into the dealership due to it having issues changing to 4WD. After a $200 diagnosis, I was told that the actuator on the transfer case was continuously running and needed to be re having issues changing to 4WD. After a $200 diagnosis, I was told that the actuator on the transfer case was continuously running and needed to be replaced. And since they "didn't know" whether or not there was damage to the transfer case, they wanted to replace the entire actuator assembly and transfer case, I was quoted $4600 because they "didn't know" if there was damage... You can easily tell if there is damage on the transfer case by removing the fluid and checking the drain plug for metal shavings. After some discussion with the service advisor, Eric Rodriguez, it became apparent that he was not knowledgeable on what work he was suggesting be done to my truck. He also could not answer multiple questions regarding service expirations and had to ask other advisors. Most question I asked, he had to go talk to the tech or another advisor and clarify. I was told this was an issue they had never heard of before. After denying service and taking my truck home, I found on Toyota forums that this is a very common issue with the 3rd gen tacoma, and I was able to fix the problem in 20 minutes by myself without spending a dime. It seemed obvious to me that they only cared about making a buck, and didn't want to do any critical thinking to actually resolve what is a known issue with their vehicles in a practical manner. I love Toyota vehicles, however I have lost faith in this dealership and would highly recommend anyone to avoid it. More

Tony helped me with my 60,000 mile service. He had a good attitude and we extremely helpful with figuring out what I needed done. He then kept me updated on what further repairs were needed and He had a good attitude and we extremely helpful with figuring out what I needed done. He then kept me updated on what further repairs were needed and what time frame I could expect. He did a fantastic job and I was very pleased with the work done. More

My sale person was great, and very personable. However, the person who did all the paper work took way too long even though I informed him I needed to be home with an ill family member. He also However, the person who did all the paper work took way too long even though I informed him I needed to be home with an ill family member. He also NEEDS TO STOP LEAKING HIS FINGER AS HE THUMBED OVER THE PAGES. That's how you spread diseases!!! Otherwise, it was a pleasant visit, and I did get my vehicle. More

It was a pleasure. The salesman was extremely helpful friendly and very knowledgeable he asio followed up on nea few days later The salesman was extremely helpful friendly and very knowledgeable he asio followed up on nea few days later More

The service agent did not provide accurate time frames for a simple oil change. The original estimate was 1.5 hours. The actual time frame was more than 3 hours. for a simple oil change. The original estimate was 1.5 hours. The actual time frame was more than 3 hours. More

Great services and friendly atmosphere Eric Rodriguez was terrific. I will continue coming for toyota need. terrific. I will continue coming for toyota need. More