AutoNation Toyota Irvine

Advisor Joe Schulte was courteous and efficient through the entire process. I appreciated his help. However, I like to take this opportunity to express my dis-satisfaction with another Service Advisor M the entire process. I appreciated his help. However, I like to take this opportunity to express my dis-satisfaction with another Service Advisor Mike Robinson. My 2020 RAV4 had a broken Power Back Door hinge in Jan. 2022. I came to AutoNation seeking service. After keeping the car overnight for inspection, Mr. Robinson told me about the problem and said such warranty work required him to write a memo to Toyota for approval. A service order was never generated. From hind sight I realized that he never intended to carry out the repair. He said it would take him two weeks to get an approval. I waited two weeks and called him, trying to set an appointment for the repair. After calling 5 times, left message each time and never received a reply, I realized that he was avoiding contact and never intended to repair the problem in the first place. I then contacted South Coast Toyota where I bought the car from and received courteous and prompt service. The PBD problem was repaired in 5 days under warranty. I was told that any Toyota dealer should carry out the warranty work. This unpleasant experience caused me hesitation to return to AutoNation for further service. I would appreciate an explanation to such reluctance (by Mike R at AutoNation.) to do the warranty work from anyone who actually read this survey. More

Lack follow up on warranty repairs. . The ball was dropped by service department. Thank you . The ball was dropped by service department. Thank you More

Clean and Good environment but lack of response service time. It takes long when I purchasing and trading a new car. I would suggest that they have to entertain more the customer about the dealership. time. It takes long when I purchasing and trading a new car. I would suggest that they have to entertain more the customer about the dealership. More

organized clean presetable and convenient for me to shop there. adam behnassi is the best car dealer that i ever worked with. there. adam behnassi is the best car dealer that i ever worked with. More

Easy to schedule. . excellent customer service and explanations . Wait for one was accurate with places to sit outside . excellent customer service and explanations . Wait for one was accurate with places to sit outside More

Auto Nation is the best dealer I had ever deal with. I bought my car from AutoNation and my car service is there too.They are the best .Thank you I bought my car from AutoNation and my car service is there too.They are the best .Thank you More

I made an appointment with Joe Schulte for 9:30am. I arrived at 9:15 and waited for Joe. He came over at 9:25 and said he would be with me in ten minutes. A few minutes later someone else came over I arrived at 9:15 and waited for Joe. He came over at 9:25 and said he would be with me in ten minutes. A few minutes later someone else came over to start the process and said Joe would finish it. Never saw Joe again. The person helping me said the work would take 2 to 3 hours. I replied, 3 hours? He said they would try to get it done sooner. I sat in the waiting area for 4 hours and 15 minutes and no one bothered to check in with me at any time. Finally someone called me and said it was done. We went over the paperwork and I paid. He said the car would be on the side of the building in a few minutes. I went outside and the car was there. I got in and key fab was not in the car. As I got out of the car someone else came out with it. I have been a loyal customer since I bought the car in July of 2016. I live in Costa Mesa about one and a half miles from the Toyota dealership by Triangle Square but drive to Irvine to have my car serviced. If this is the service I can expect from this service department I think I will think twice before I return. I was extremely disappointed and upset with the customer service I received. More

Of all the times I have been there this was not good communication was horrible . I didn’t appreciate been send to some one else. Manny upset me more than helped me. I won’t be taking my car back there. communication was horrible . I didn’t appreciate been send to some one else. Manny upset me more than helped me. I won’t be taking my car back there. When Mark Anderson helped me put his Communication and expertise were very professional. Manny did not communicate like he should have made me wait and the problem I had with my car with the lightbulb they did not even screw it back on. The worst service More

Joe he helped me a lot and thank you I will see you next time next time More

They completed the service quickly and efficiently. The service person was excellent and explained everything very well The service person was excellent and explained everything very well More