AutoNation Toyota Irvine

professional and on time and very nice as they always wash my car after service. wash my car after service. More

bought a used 2011 Honda Civic in January from here that was "Autonation Certified", from the beginning it was making a strange whirring/humming sound but I thought that's just how the car was. I even got a was "Autonation Certified", from the beginning it was making a strange whirring/humming sound but I thought that's just how the car was. I even got an oil change about 2-3 months after having the car and they inspected it and the only thing they called out was that I needed new front and rear brakes.(Which also should've been taken care of before I bought the car) I ended up going to another shop closer to where I live to get the brakes done, and they noted that my wheel bearings were so damaged that they were unsafe to drive on and that I only needed front brakes. The bearing was literally falling apart when the other shop showed it to me. I guess "Autonation Certified" doesn't really mean anything... More

Service advisor, James R. , may have been a recent hire & not yet comfortable in his role as a service advisor, however, I waited nearly 4 hours for a battery replacement even , may have been a recent hire & not yet comfortable in his role as a service advisor, however, I waited nearly 4 hours for a battery replacement even though I had a service appointment & provided the advisor with the hard copy invoice & warranty document for the Lifetime Free Replacement Battery Warranty I had purchased when I replaced a previous battery. In addition, when my battery was finally replaced, James did not provide me with an invoice verifying that my car battery had been replaced; I had to call him, after I returned home, to request that he e-mail me a copy of the invoice, which he did only after a second call to him. My previous experiences with Auto Nation Toyota Irvine have been very good; this last time, not so good. More

Making an appointment was quick & easy over the phone. Manny is a great rep - super nice & helpful. I received a text that my car was ready & check out was fast. Manny is a great rep - super nice & helpful. I received a text that my car was ready & check out was fast. More

Informative of service needed and was expedite in having my car back to me within reasonable time. my car back to me within reasonable time. More

Went for my 5k or six month visit and Mark Anderson service advisor was helpful and my appointment went smoothly. Detailing/cleaning vehicle would have been a nice added touch I'd reccomend providing. service advisor was helpful and my appointment went smoothly. Detailing/cleaning vehicle would have been a nice added touch I'd reccomend providing. More

Great customer service, excellent mechanics. I feel confident using their service department. I have taken my car to other mechanics and have had issues after service. Amazingly enough you don't I feel confident using their service department. I have taken my car to other mechanics and have had issues after service. Amazingly enough you don't really save that much having it serviced elsewhere. They will work with you on pricing. More

It was excellent service provided. I would recommend other colleagues to get their car serviced from here. I would recommend other colleagues to get their car serviced from here. More

The service supervisor was very helpful and the service on my car was performed on time and I was informed when the service was completed. That was washed and ready for me to pick up on my car was performed on time and I was informed when the service was completed. That was washed and ready for me to pick up More

I was accurately informed of the costs and time required to service my FJ Cruiser. Unlike other dealerships they actually called me to let me know what was happening. Joe was very professional. The location to service my FJ Cruiser. Unlike other dealerships they actually called me to let me know what was happening. Joe was very professional. The location of the shop is convenient, clean, and I didn't have to wait a week to book an appointment. I think I found the best Toyota dealership in the area. More