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AutoNation Toyota Irvine

Irvine, CA

4.6
1,986 Reviews
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9101 Research Drive

Irvine, CA

92618

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Showing 1,986 reviews

April 16, 2022

Worst car buying experience. Sold me a “lemon” in Sept 2021. Opened claim within the 90 day period. They replaced engine and the replacement was worse than the original. Six mont More

by BB
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Cortez
Apr 19, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (949) 287-8766 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

April 16, 2022

Prompt service at reasonable price! That's the main reason why I kept on bringing my cars back for needed maintenance service, every time.... More

by Andre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen, Terri Cole
Apr 19, 2022 -

AutoNation Toyota Irvine responded

Hi Andre, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

April 15, 2022

Service department is unfortunately very bad. Have been having same issues every service time. They can’t find service contact have to contact with sales person again etc.. this time the manger w More

by naz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t wanna name
Apr 17, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (949) 287-8766 to discuss what we can do to help.

April 15, 2022

The dealership is inviting and it becomes obvious very quickly that the customer's comfort is the priority in buying or servicing their Toyota. More

by Joe L.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohamed Abdelwahab 5 stars, Mark Puebla
Apr 19, 2022 -

AutoNation Toyota Irvine responded

Hello Joe, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 15, 2022

Mike Robinson was great. Very polite. He had my car serviced and finished quickly. Irvine Toyota is very clean and all who work there are helpful and polite. More

by woodee00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Robinson
Apr 19, 2022 -

AutoNation Toyota Irvine responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 15, 2022

They replace rear breaks, week after they make noise. Go there again to get it fixed, they won’t fix it right.. few weeks after go again and get it fixed. On next regular service, they want front bre More

by Lohith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager
Apr 18, 2022 -

AutoNation Toyota Irvine responded

Hi Lohith, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (949) 287-8766 to discuss what we can do to help.

April 14, 2022

I had an oil change that was done on time and at a fair price no drama. More

by adventurerichards
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shulte
Apr 17, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 14, 2022

Eric was very very helpful and informative. It still took over 3 1/2 hours for regular service maintenance with an appointment. More

by Grammytrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric. 5star
Apr 17, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 14, 2022

Reserved online a new 2022 Camry in transit to AutoNation Toyota Irvine. It arrived a few days later. Scheduled a meeting with my sales contact Dean Sturman and picked it up hassle free. Got a certified quo More

by k.zhang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Sturman
Apr 16, 2022 -

AutoNation Toyota Irvine responded

Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

April 14, 2022

I am so glad everytime I am coming over on this place. Very helpful and Prompt professional staff they have.Keep doing great. Thank you 🤩🤩🤩 More

by Hans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Robertson
Apr 16, 2022 -

AutoNation Toyota Irvine responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

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