AutoNation Toyota Irvine

Very helpful and excellent customer service oriented company . I think this dealership is different from the other Toyota dealership. company . I think this dealership is different from the other Toyota dealership. More

We worked with Mark Anderson and would definitely ask for him again for any future repair needs. him again for any future repair needs. More

I went in for oil change, and asked for free break check. The technician rotated the tire and charge me 39.99. When I inquired the charge, I was told they have to rotate tire to check break. I never asked fo The technician rotated the tire and charge me 39.99. When I inquired the charge, I was told they have to rotate tire to check break. I never asked for tire rotation yet had to pay for it. More

Regret I did not realise how expensive it is to get a duplicated key because it came with 1. duplicated key because it came with 1. More

I initially went in for a recall on my truck. I was sent away and sent back three separate days in the same week. On the first day, my vehicle was looked at and I was told the truck cap needed to I was sent away and sent back three separate days in the same week. On the first day, my vehicle was looked at and I was told the truck cap needed to be removed for the repairs to be done. I left, removed the truck bed cap, and returned to my second appointment. I was then that I was told that an "official inspection" needed to be done in order for the recall to be approved and that they were only done in the mornings (my appointment was at 2:00pm). They had actually already done an inspection together with my insurance representative, but didn't have a record of it. I returned the next day with an early morning appointment. The "inspection" consisted of photos being taken from a tablet. I was sent away again since the parts needed to be ordered. The issue is still not resolved and I been given an estimate of about one month for the parts to come in. The only reason, the review is not a one star is that they have admitted their mistakes and apologized to me in person. More

Directions on arrival were not clear. Service advisor was good went over the procedure. Retuned to pick up the car at the time . Car was not ready. Had to wait a while. Thank you. Service advisor was good went over the procedure. Retuned to pick up the car at the time . Car was not ready. Had to wait a while. Thank you. More

It was very long wait but I will return to have my oil changed thank you changed thank you More

I purchased my lease and the entire process was fair and efficient The associates were very thorough and professional efficient The associates were very thorough and professional More

The car I purchased is running great. It is my first hybrid vehicle and I have been so impressed with the gas mileage. I am also grateful for the vehicle maintenance program. No longer to It is my first hybrid vehicle and I have been so impressed with the gas mileage. I am also grateful for the vehicle maintenance program. No longer to I need to keep track of oil changes and other maintenance. All I have to do is to take in the car to Auto Nation for servicing and a full inspection is done. I'm advised as to what needs to be done and the costs are very reasonable. There is no pressure to do things that don't need to be done. More

The exact car I have been looking for turned up at AutoNation in Irvine. When I told the sales person that I wanted to come see the car he said that AutoNation would reimburse my Lyft/Uber if I bought AutoNation in Irvine. When I told the sales person that I wanted to come see the car he said that AutoNation would reimburse my Lyft/Uber if I bought a car. So I took the Lyft instead of having a friend bring me. When I asked the salesman about how to get the refund, he said to ask the finance person. When I asked the finance person, he said to ask the sales person. Really, we're playing that game? It's been three weeks, so far no refund.. When I called the finance department with another important question, they didn't return my call, it took three tries to get a response. Aside from that, prepare to be there a long time, everything takes a while. More