AutoNation Toyota Irvine

I love this dealership! They have amazing customer service! My service advisor, Mike is excellent! I would highly recommend AutoNation!!!! They have amazing customer service! My service advisor, Mike is excellent! I would highly recommend AutoNation!!!! More

The service team is very courteous and efficient. They call to remind me when service is due. I am in and out very quickly. I am Very happy with my service appointments They call to remind me when service is due. I am in and out very quickly. I am Very happy with my service appointments More

Celeste was very helpful and she always followed up with a call to me and the manager was helpful with getting me a Lyft. a call to me and the manager was helpful with getting me a Lyft. More

This dealership is very easy get to. The service advisors always take the time to explain what reccommended repairs need to get done first and what can wait. The service advisors always take the time to explain what reccommended repairs need to get done first and what can wait. More

When my starter failed AutoNation Toyota in Irvine was able to replace my starter that day. The staff was very pleasant and gave me a ride home so I could continue to work from home and not loose any tim able to replace my starter that day. The staff was very pleasant and gave me a ride home so I could continue to work from home and not loose any time. I appreciate their thoughtfulness and efforts to complete my repairs so easily. More

My sales guy Mohamed Abdelwahab was great since the first time I went in looking for my daughters first car. He went above and beyond to help me find the car I was looking for. I recommend him and Toyota of time I went in looking for my daughters first car. He went above and beyond to help me find the car I was looking for. I recommend him and Toyota of Irvine as I have purchased 3 vehicles there. More

As soon as we walked in the door we were greeted with, “Are you looking for a used car, 2013 or 2014, maybe.” My husband asked for the price of a brand new Toyota Tacoma SUV, and they refused to provide t “Are you looking for a used car, 2013 or 2014, maybe.” My husband asked for the price of a brand new Toyota Tacoma SUV, and they refused to provide the price, they said, “Even if we told you, you would not be able to afford it.” I hope that you will not have the same experience if you ever decide to go to this dealership. Whatever you do, do not give them $500 deposit just to hold a car with no VIN number. More

Made appointment for 7:45 AM. I had a coupon for complimentary brake inspection with my plan for new front brakes. I waited 3 hours, with no feedback from representative. I finall I had a coupon for complimentary brake inspection with my plan for new front brakes. I waited 3 hours, with no feedback from representative. I finally walked out to service area, and asked if my car was ready. I paid and was told my car would be right out for pick up. After waiting 20 more minutes i went back inside and asked rep where my car was? He went back to get my car. Another 10 minutes and the rep delivered my car. Thanks. All other cars coming out of service were WASHED. Not mine?? Repair good. Service not so good. More

Too much up-sale at this shop. There were 4 separate attempts to increase my bill. The first time they recommended a service which they had done previously, and which was no longer There were 4 separate attempts to increase my bill. The first time they recommended a service which they had done previously, and which was no longer required. An alignment was their next recommendation and I told them I had sold tires previously and there was no excessive wear on the tires, alignment was not required. The last up-sale was for front end parts which had little wear and may become an issue in another couple of years. Then, upon paying for my bill their credit card reader, it wanted me to donate money to some cause. They have no cars to sell on their lots and I guess need to make money some other way. Beware. More

I had an appointment set for 10:30 AM on 5/25/22. I arrived at 10:00 AM and was told that my car would be ready at about 11:30 AM. I checked at 11:30 AM and it had not even been started. This was f I arrived at 10:00 AM and was told that my car would be ready at about 11:30 AM. I checked at 11:30 AM and it had not even been started. This was for my 3rd free service which is a super easy one. So I told the service manager that I was FINISHED with them and left. I was EXTREMELY unhappy!!! I will get my service at Santa Margarita Toyota!!! More