AutoNation Toyota Irvine

Exceptional service. Whenever I go in there to get service or need to purchase a car I always feel like I’m taking care of. Whenever I go in there to get service or need to purchase a car I always feel like I’m taking care of. More

Thank you for pulling out the rodent from my car! The smell was getting annoying. It’s much better now. Thanks. The smell was getting annoying. It’s much better now. Thanks. More

Tom is great! He is very professional, polite and friendly! Like to come to this location because he is always ready to help! He is very professional, polite and friendly! Like to come to this location because he is always ready to help! More

This is by far the best dealership not only in California but the whole entire United States. Awesome team and outstanding customer service! but the whole entire United States. Awesome team and outstanding customer service! More

Dependable service & knowledgeable service advisor. That's why I keep coming back. I want to feel safe & my dealership service does that for me. That's why I keep coming back. I want to feel safe & my dealership service does that for me. More

It is very clean and I like the new renovations in the waiting room area. There is easy access to coffee, water, snack, restrooms, charging stations during waiting time. waiting room area. There is easy access to coffee, water, snack, restrooms, charging stations during waiting time. More

Very disappointed with the Service Dept. of AutoNation Toyota Irvine...The phone system to make inquiry into service needs was very inefficient. The crew of off-site coordinators had no clu of AutoNation Toyota Irvine...The phone system to make inquiry into service needs was very inefficient. The crew of off-site coordinators had no clue on good customer service and was simply not helpful at all. I tried calling five times (not even talking about the long waiting time on the phone), but still not getting the information I am seeking. Eventually, I had to drive up to the AN Toyota Irvine dealer in person to get my information, and then made the appointment for service. When coming down to services, it beat me that it would take almost three and a half hours to work on the change of brake fluid since my appointment time of 7 AM. When I was told by the Service Advisor (around 10:30 AM) that my 2017 Prius was ready, upon my walk-around of my vehicle, it's noted the car was NOT even washed which was part of the deal of that day's service appointment. Needless to say, I had to wait for another 20 minutes, It's an aweful experience!!!! The dealer could have done better, OR to compensate me for all these ridicules and inconvenience. Perhaps I should deserve the $100 gas money for the poor services causing a lot of agony and wasting lots of precious time on me and on AN Toyota Irvine. Thanks for taking the time to read my feedback. Pls take my points for serious consideration. More

Greay place to buy and car. Everybody was professional and the whole process of buying a car was quick. Everybody was professional and the whole process of buying a car was quick. More

Aaron was very professional and courteous and helpful while providing guidance during RAV4 5k service while providing guidance during RAV4 5k service More

Great people and great service! Highly recommend Auto Nation. The Service advisor keep me updated on my vehicle. They are the best. Thank you Highly recommend Auto Nation. The Service advisor keep me updated on my vehicle. They are the best. Thank you More