AutoNation Toyota Irvine

Made appointment for 7:45 AM. I had a coupon for complimentary brake inspection with my plan for new front brakes. I waited 3 hours, with no feedback from representative. I finall I had a coupon for complimentary brake inspection with my plan for new front brakes. I waited 3 hours, with no feedback from representative. I finally walked out to service area, and asked if my car was ready. I paid and was told my car would be right out for pick up. After waiting 20 more minutes i went back inside and asked rep where my car was? He went back to get my car. Another 10 minutes and the rep delivered my car. Thanks. All other cars coming out of service were WASHED. Not mine?? Repair good. Service not so good. More

Too much up-sale at this shop. There were 4 separate attempts to increase my bill. The first time they recommended a service which they had done previously, and which was no longer There were 4 separate attempts to increase my bill. The first time they recommended a service which they had done previously, and which was no longer required. An alignment was their next recommendation and I told them I had sold tires previously and there was no excessive wear on the tires, alignment was not required. The last up-sale was for front end parts which had little wear and may become an issue in another couple of years. Then, upon paying for my bill their credit card reader, it wanted me to donate money to some cause. They have no cars to sell on their lots and I guess need to make money some other way. Beware. More

I had an appointment set for 10:30 AM on 5/25/22. I arrived at 10:00 AM and was told that my car would be ready at about 11:30 AM. I checked at 11:30 AM and it had not even been started. This was f I arrived at 10:00 AM and was told that my car would be ready at about 11:30 AM. I checked at 11:30 AM and it had not even been started. This was for my 3rd free service which is a super easy one. So I told the service manager that I was FINISHED with them and left. I was EXTREMELY unhappy!!! I will get my service at Santa Margarita Toyota!!! More

Really trust company and friendly service. You buying car with a good warranty and good filling. You buying car with a good warranty and good filling. More

I usually service my car here they are doing great , joel usually helps me he is perfect 👍🏻 usually helps me he is perfect 👍🏻 More

Long wait for someone to assist even though I had an appointment. The same when I pick up my vehicle. appointment. The same when I pick up my vehicle. More

I finally got my RAV4 hybrid the other day after 3 months waiting. It was long agonizing wait, but it was well-worth it. If you have been in the market for a new or used vehicle lately, you know the situatio waiting. It was long agonizing wait, but it was well-worth it. If you have been in the market for a new or used vehicle lately, you know the situation: the price of used car is ridiculously high and new cars are sold with high markup, as high as $10,000 in some dealers for a popular model like RAV4 hybrid. I was greeted by Eric Traficante when I walked into this dealer in Irvine in February. He was very honest from the very beginning about the upcoming inventory and laid it out simply with what I should expect to pay to get what I wanted. Yes, they add some markup too but it was much less than other dealers in Southern California and finding a dealer without markup is like a finding a needle in a haystack. Eric found the model I wanted (XLE trim hybrid) with the color my wife and I prefer, which would be assembled in Kentucky Toyota plant in March. He locked the price for me with $500 non-refundable deposit. He said it was non-refundable because they want serious buyers only. I understood and I put down my deposit. He kept me updated with the production of the car and its delivery by train from Kentucky to California. I read an article that some dealers didn't honor the price they initially promised. On the day I picked up my RAV4, Eric showed the paperwork we both had agreed right away and showed me upfront the monthly payment I would pay, which was very accurate. Considering the current car market, I must say this was a very pleasant experience thanks to Eric's direct, honest, no-frill, and professional approach in all phase of sales. Finance guy Eric (yes, same name but different guy) was very helpful finalizing the deal. He showed us all the benefits we could get by purchasing some extended warranty. We did purchase some warranty on the day, but my wife and I decided it was rather too much the next day. So I called him and Finance Eric did not hesitate to cancel our extended warranty. He was sweet and professional all the way. I appreciate Eric and Eric for their courteousness very deeply. If you are planning to buy a Toyota and live close by around Irvine area, I would not hesitate to recommend Mr. Eric Traficante for your next vehicle. Thank you, Mr. Eric. More

The whole process of having my car serviced was effortless and very simple from making my appointment, to bringing my car in, to picking it up. I worked with Michael and he listened to what I thoug effortless and very simple from making my appointment, to bringing my car in, to picking it up. I worked with Michael and he listened to what I thought I needed, researched my past services, and honestly let me know what I actually needed without trying to sell me more services. He honored my online discount code readily and held true to his word by texting me when my car was ready. When I got there to pick it up, it took less than 10 minutes to pay, check out, and drive off. Thank you for a great experience. I will be back. More

Amazing service and very friendly people ! Super recomendo and experiência For a woman is hard to like this kind places but they are very kind and nice 😊 Super recomendo and experiência For a woman is hard to like this kind places but they are very kind and nice 😊 More

Jorge the mechanic and service advisor Mike are very professional. They even showed me video of my car while it’s being serviced. They makes sure that my cars are always in tip top shape. professional. They even showed me video of my car while it’s being serviced. They makes sure that my cars are always in tip top shape. More