AutoNation Toyota Irvine

Professional and courteous service as always. Joe our service advisor has always helped us and is great Joe our service advisor has always helped us and is great More

Service was friendly, communication was great through text, advisor was extremely knowledgeable/likeable/professional. I was not happy that when I got in my car, the car was not washed like promised and text, advisor was extremely knowledgeable/likeable/professional. I was not happy that when I got in my car, the car was not washed like promised and that my Brake Fluid light came on when they just had my car for 2 days. I wish it was caught and done when they had it. Was offered a small discount for the hassle but time is more important than money to me. More

*Poor customer service *Car techs are horrible *Took Car in for same issue twice, was assured it was fixed but it wasn't! Car still under warranty and they don't fix it. * they "miss placed" my keys t Car in for same issue twice, was assured it was fixed but it wasn't! Car still under warranty and they don't fix it. * they "miss placed" my keys twice when I went to pick up my car. Had to wait 30+min for them to find my keys. More

Gilbert is knowledgeable, courteous and patient. Every question was answered. It is important for me to understand the what, how, when and cost of the repair. The cost of the repair was spelled o Every question was answered. It is important for me to understand the what, how, when and cost of the repair. The cost of the repair was spelled out in detail and the estimated time the repair would be completed was given … an important detail in that we have only one car. The facility was immaculately clean, and we were provided transportation to and from our home. I would recommend this facility to all Toyota owners. I am very happy. More

Got a coupon in the mail the day after I had it serviced and they wouldn't honor it. Had a 7 am basic service that should have been complete in an hour. I called twice. I didn't get a call back until 3 pm t and they wouldn't honor it. Had a 7 am basic service that should have been complete in an hour. I called twice. I didn't get a call back until 3 pm telling me the car was done. 2 services prior I complained about an unusual noise. I took it to a different dealer last service and they replace something that was on warranty that fixed the unusual noise. More

This location is convenient and they have a friendly and efficient staff. I will continue to do business with them for a long time! efficient staff. I will continue to do business with them for a long time! More

Had to wait +30 minutes (with appointment) to get the rep. I requested drop off and pick up. After car was done, no one arranged for pick up. rep. I requested drop off and pick up. After car was done, no one arranged for pick up. More

I did a 5k maintenance appointment last Saturday; our service advisor didn't look helpful. We decided to have a shuttle going to a mall due to our car will take 3 hrs to finish the service. AutoNation of service advisor didn't look helpful. We decided to have a shuttle going to a mall due to our car will take 3 hrs to finish the service. AutoNation offered it thru Lyft, however when our advisor called us to inform that our car is ready to pick up, he mentioned that waiting period to pick us up from the mall will be another 2 hours. I don't understand why it will take that long to get a shuttle thru Uber or Lyft, though they used that service earlier. To avoid too much conversation, I ended up booking an Uber going to service ctr which only took 10 minutes. More

Fast efficient service and friendly service advisor. I’ve been a loyal toyota auto nation costumer since 2014. This is my 4th generation toyota. Love it. I’ve been a loyal toyota auto nation costumer since 2014. This is my 4th generation toyota. Love it. More

Pleasant, excellent service. I would definitely recommend using the service department at Autonation in Irvine. I would definitely recommend using the service department at Autonation in Irvine. More