AutoNation Toyota Irvine

You drive into the service area and are not greeted promptly. You just wait around for what seems like an eternity. Finally someone helps. I would suggest an actual greeter that can give basic answers promptly. You just wait around for what seems like an eternity. Finally someone helps. I would suggest an actual greeter that can give basic answers and to let the client know what to expect with the service experience. Even the checkout was confusing. No cashier...just find the person who checked you in...but that wasn't the person I needed to see. Overall a very confusing experience. More

My regular service advisor was out but I was promptly seen by service advisor Joua. She did a great job of getting my car checked in and my car was done in 2 1/2 hours. seen by service advisor Joua. She did a great job of getting my car checked in and my car was done in 2 1/2 hours. More

Great service. They always explain everything so clearly. I never feel like I get over charged. They always explain everything so clearly. I never feel like I get over charged. More

dealership is clean and bright and sales people very professional. Salesperson Eric Traficante very helpful and knowledgeable. professional. Salesperson Eric Traficante very helpful and knowledgeable. More

I brought in my 4Runner for regularly scheduled maintenance. Manny was polite, professional and prompt. The vehicle was serviced as expected and ready before promised. maintenance. Manny was polite, professional and prompt. The vehicle was serviced as expected and ready before promised. More

I experienced horrible customer service. I called and left messages but I had to repeatedly call to get anyone on the phone. I called and left messages but I had to repeatedly call to get anyone on the phone. More

Made an appt, but waited 45 min for Eric Rodriguez who I guess was out to lunch. The car was not ready at promised time. Reached out to Eric twice because he never followed up. Had to wait extra 2 hours and guess was out to lunch. The car was not ready at promised time. Reached out to Eric twice because he never followed up. Had to wait extra 2 hours and 15 min which was past the closing time. Never received an apology from Eric. More

We had an absolutely wonderful experience with Stuart our salesman while buying a 2022 4Runner. salesman while buying a 2022 4Runner. More

I had a great experience at Auto Nation. Great group of people. No high pressure sales. Great group of people. No high pressure sales. More

Seamless, smooth and easy. Gabe, Royce and Mark Y made it so easy to buy our 2022 Toyota Tacoma 4WD. No a drop of that typical car dealership nonsense and plain and simple expe Gabe, Royce and Mark Y made it so easy to buy our 2022 Toyota Tacoma 4WD. No a drop of that typical car dealership nonsense and plain and simple experience from start to finish. Love truck and MSRP, and loved the experience almost as much. More