AutoNation Toyota Hayward Service Center - Service Center

For some reason, there was a long queue of customers before the thanksgiving break. The team still managed to provide quick service. before the thanksgiving break. The team still managed to provide quick service. More

Not happy with the service I got . Not a good job. Told me I had a bad front tire . The tire on the car is new . Did a bad inspection on the car. They told me the tire was at 3mm. Not a good job. Told me I had a bad front tire . The tire on the car is new . Did a bad inspection on the car. They told me the tire was at 3mm. I checked the front tire it is at 7,5mm. Rear Stut on the left side boot is bad. They didn't tell me that it was bad.so how can I trust them to do a complete job. More

My Service Advisor wanted me to purchase services the I am not sure I needed. He seemed angry that I said I would research first. I wish Toyota would offer a ride back home or a loaner when the service t am not sure I needed. He seemed angry that I said I would research first. I wish Toyota would offer a ride back home or a loaner when the service takes more than a day. More

The advisor was knowledgeable. He explain what needs to be done to my old truck and went an extra mile replacing battery terminal and replacing the battery. But after the battery w He explain what needs to be done to my old truck and went an extra mile replacing battery terminal and replacing the battery. But after the battery was changed my radio didn't work anymore. I call him and went back to the dealership for them to check out what happen why the radio don't turn on. The mechanic test the power onto the radio and said the power is good. The service department come to the conclusion that the radio is bad. More

Overall, my experience with this dealership is very good. I usually go to them over anyone else because of the excellent customer service. They work very hard to go above and beyond. My only concern is th I usually go to them over anyone else because of the excellent customer service. They work very hard to go above and beyond. My only concern is the wait time and the lack of organization when checking in. I showed up at 7:55 for an 8:00 AM appointment but did not get seen until 8:20AM. And because of the confusion of the drive-up people who arrived after me were seen before me. That was very frustrating. They definitely need to find a way to make sure customers are seen in the order in which they arrive. More

My advisor was properly trained and provided well-received advice. It was just time for an oil change and my truck was ready at the time promised. Very pleased with this service. well-received advice. It was just time for an oil change and my truck was ready at the time promised. Very pleased with this service. More

Although I waited for about 4 hours, it was worth it because the problems were fixed well. Thank you for an excellent service. because the problems were fixed well. Thank you for an excellent service. More

My catalytic converter was stolen from my 2016 Corolla. Qais was my car repair advisor at the dealership and I couldn’t ask for a better advisor during this difficult time. He was very patient and very cou Qais was my car repair advisor at the dealership and I couldn’t ask for a better advisor during this difficult time. He was very patient and very courteous every time I spoke with him. He worked extra hard trying to locate a catalyst converter for my year of car and also worked extremely hard with my car insurance. He maintained professionalism during the entire time while my car was being repaired and gave me constant updates. He was always consistent and I cannot thank him enough for taking his time to work with me through this process. Even when I went to pick up the car he maintained his same level of professionalism. The cashier Sarah was also nice and friendly. More

I was given a new service technician who was amazing. He listened to me and went over all the service that was completed on my Highlander and the results. The correct service was actually done. He listened to me and went over all the service that was completed on my Highlander and the results. The correct service was actually done. More

We had an the oil change in out car and the tech said it would take 2 hours but it took over 5 hours. Very disappointed on the time it took but the tech was pleasant would take 2 hours but it took over 5 hours. Very disappointed on the time it took but the tech was pleasant More