AutoNation Toyota Hayward Service Center - Service Center

Service for Synthetic Oil & Wiper Blade: Oil change was done but Hayward Toyota did not change the wiper as was in the coupon. We received a text to accept the text from Toyota, received a vm from Bryan st done but Hayward Toyota did not change the wiper as was in the coupon. We received a text to accept the text from Toyota, received a vm from Bryan stating, 'coupon has a wiper blade as well - if he doesn't receive our call back, he'll go ahead have that changed.' Considering the vm Bryan left for us, we didn't call him back...Wiper blade wasn't changed. Asked Bryan why wasn't it changed he's response was, 'he needed our approval, What!! So, to de-escalate I asked him when I can bring the car to change the wiper...Bryan stopped communicating with me. Bryan can't explain why my car still wonders to the left even though wheel alignment was performed by Hayward Toyota...Fremont Toyota is way better! More

Service and customer care is good. I was offered a discount in oil change service. I was offered a discount in oil change service. More

This dealership takes care of my car satisfactorily since the time I bought it from them. the time I bought it from them. More

Service Advisor Heidi Brogan has always been professional and courteous. Everything done very well with no problems. and courteous. Everything done very well with no problems. More

Great experience! It was cheaper than the outside service, and they helped me with an extra ride and filled my gas tank!! I couldn't be happier:) It was cheaper than the outside service, and they helped me with an extra ride and filled my gas tank!! I couldn't be happier:) More

the service was good the wait was long and my car was not washed. I am disappointed. the wait & the lack of a wash. was not washed. I am disappointed. the wait & the lack of a wash. More

I waited 3 hours and then the manager said they didn't have a part for an oil change so drove two h I urs up and back and nothing got sone have a part for an oil change so drove two h I urs up and back and nothing got sone More

It took a long time to wait i waste my time for 3hrs waiting for the service. waiting for the service. More

Good service from the service adviser to the cashier! They were very respectful of the customer. —me! I have bought vehicles in the past and felt valued as a customer! I even enjoyed that they have a They were very respectful of the customer. —me! I have bought vehicles in the past and felt valued as a customer! I even enjoyed that they have a great speciality coffee machine for the customer. Will return. More

Heidi Grogan had set me up with Beam, service technician to do the 30,000 miles maintenance on my vehicle and he did a video presentation of his work in details of the inspection on the brakes, tire rotatio to do the 30,000 miles maintenance on my vehicle and he did a video presentation of his work in details of the inspection on the brakes, tire rotation, engine check, the front and rear wheel drums, and my seatbelt. I had brought my vehicle in today on Tuesday December 20, 2022 to have the seatbelt retracting replaced. Thank you very much to Heidi Grogan, customer service representative and to Beam, service technician!:-) More