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AutoNation Toyota Gulf Freeway - Service Center
Houston, TX
730 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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730 Reviews of AutoNation Toyota Gulf Freeway - Service Center
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July 29, 2021
My advisor was friendly and said my repairs would take about 2-1/2 hours. Well after 3 hours I asked about my car. She said they had to get some parts from another dealer because they didn't have them. Lo about 2-1/2 hours. Well after 3 hours I asked about my car. She said they had to get some parts from another dealer because they didn't have them. Long story short around 5 PM and I arrived at 10 AM I asked about my car. Well I mentioned a loner and she said oh yes but I didn't think you would want one. We have a Camry is that OK. I said yes and got the heck out of there. I'm disappointed there was not better communication between my advisor. She could have kept me way better informed and offered a loaner a lot sooner that she did. More
by billypotter2292
Employees Worked With
Marily Perez
July 26, 2021
Advisor Marily did a good job. She listened well, did the works professionally. All works completed around promised time in a satisfactory way. She is a good advisor. works professionally. All works completed around promised time in a satisfactory way. She is a good advisor. More
by samuel
Employees Worked With
Marily
July 22, 2021
I mistaken my appt day and the manager on-site made accommodations to service my car and was very polite, friendly, and professional. Definitely Recommend!!! accommodations to service my car and was very polite, friendly, and professional. Definitely Recommend!!! More
by Luong
Employees Worked With
Service manager
November 05, 2020
Had an appt for Rear Differential oil change, stated warning lights came on, they ran diagnostics, took them 9 hours! Service writer did not get ride for me to go home, only talked with me two times, I warning lights came on, they ran diagnostics, took them 9 hours! Service writer did not get ride for me to go home, only talked with me two times, I walked over there multiple times to check status, he said it was still being worked on. Finally ready, no oil chg, his excuse, did not want to change oil and make me think it would solve the problem! Really, it needed the Diff Oil changed anyway. Service manager was no help or the general manager who could not even return an email.... and yes, I had to pay 229.95 when nothing was found wrong and after 9 hours!! I have had 7 Toyotas and have gone to this dealership for years, no more ...One Star is too good More
by sd
Employees Worked With
Jose Service Writer, Service Manager (30 seconds)
August 13, 2020
Omar the service manager was rude, condescending, and argumentative. I was having work done and he said the vehicle would be done in 4-5 hours. 9 hours pass nothing. I call and cant can ahold of him, argumentative. I was having work done and he said the vehicle would be done in 4-5 hours. 9 hours pass nothing. I call and cant can ahold of him, I go to the dealership to have Omar argue with me that he text me it was done. I never recieved a text and he couldnt answer me why he couldnt be contacted by phone. They have now lost a longtime customer. There are too many other dealerships that will treat you right to deal with this. Take your business elsewhere. More
by pieper.n.b
Employees Worked With
Omar service manager
December 23, 2019
Tony incapable of answering service questions I'm sure it's intentional to get you in the shop, but Tony absolutely refused to look up our service history and answer warranty questions prior to se I'm sure it's intentional to get you in the shop, but Tony absolutely refused to look up our service history and answer warranty questions prior to service visit. Rude, went from "no cost, free" to "full cost, $250." Battery warranties are pro-rated and based on how long since Toyota installed them. Bought 2 vehicles here, no more. More
by NoMoreAutonation
Employees Worked With
Tony Huong
