AutoNation Toyota Gulf Freeway - Service Center
Houston, TX
729 Reviews of AutoNation Toyota Gulf Freeway - Service Center
I went in for regular maintenance, and they tried to tell me that I needed an engine flush, a brake fluid flush, and a new serpentine belt (urgently). When asked what was wrong with the serpentine belt they me that I needed an engine flush, a brake fluid flush, and a new serpentine belt (urgently). When asked what was wrong with the serpentine belt they couldn't explain what was wrong with it. I subsequently had my father in law inspect the belt, and he said it was worn but not cracking or anything. I strongly suspect that they were trying to charge me for unnecessary repairs due to the fact that I'm a woman. The cost of my maintenance was higher than my husband's, and he got a whole new battery! Additionally, ever since I had my vehicle serviced by them, my car now has a pop-up saying that maintenance is required soon every time it starts, something I've never seen in my car and certainly should not expect immediately after servicing. I'm not impressed with this service or this dealership so far. More
Very frustrating service department. No one seems to talk to each other, nor care. Scheduled service, arrived at time, 3 guys asked me what I needed and I told them I had a service appo No one seems to talk to each other, nor care. Scheduled service, arrived at time, 3 guys asked me what I needed and I told them I had a service appointment, so they walked back to their desk. I sat there for 10 minutes waiting for the service advisor while the other 3 guys stood 10’ away. More
I came for the recall on my toyota, I don't know exactly what they did, but they replaced something with the air bag and now I guess I'm more safe than what I was. So thank you so much for keeping me sa what they did, but they replaced something with the air bag and now I guess I'm more safe than what I was. So thank you so much for keeping me safe. I think they also put air in my tires, but then they said, "you have corrosion" on your battery. And they said it was going to be 50 dollars to clean it off which in my opinion , just doesn't make any sense. Anyways, I hope that I win the $100 dollar gift card because that would be awesome!!!!!yes YES YES yes yes yes yes yes yes yes yes yes yes yes ys lyes yes yes yesy yes More
Service department takes care of the car and truck the way I like. If there are more issues than my battery or tires or oil service they locate it and tell us and we decide if we will move forward or not. way I like. If there are more issues than my battery or tires or oil service they locate it and tell us and we decide if we will move forward or not. More
Abel to get the job done in a timely manner, but lacks a lot of follow through on a professional level. Thought I was at a backyard mechanic shop. And I like backyard mechanics. lot of follow through on a professional level. Thought I was at a backyard mechanic shop. And I like backyard mechanics. More
I had a great experience at AutoNation Gulf Freeway Toyota. Setting up a service appointment was a breeze. Joe Vaske, the Service Advisor, provided excellent service, kept me informed throughout my v Toyota. Setting up a service appointment was a breeze. Joe Vaske, the Service Advisor, provided excellent service, kept me informed throughout my visit and did a great job of explaining the maintenance items that required my attention. I highly recommend this dealership and Joe Vaske in the Service Department for all your service needs. I bought my truck here, too, and had a great experience with the sales team, as well. More
I paid $2,600 to get a tune up, my tires rotated, balanced and an alignment. I got a half job done and I am not satisfied with the advisor or the services. I was at Toyota almost from 10:00 am to 3:0 balanced and an alignment. I got a half job done and I am not satisfied with the advisor or the services. I was at Toyota almost from 10:00 am to 3:00 pm and went back Saturday to receive both vehicles in the same status. I got numerous calls from the advisor and the loaner department saying that my car was ready and they needed the loaner returned to received my car the same. Toyota AutoNation is probably the worst place to get a car and get service. More