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AutoNation Toyota Gulf Freeway - Service Center

Houston, TX

4.3
734 Reviews

734 Reviews of AutoNation Toyota Gulf Freeway - Service Center

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June 30, 2022

Financial department no good never going back to financial any vehicle from them service 0 More

by Mario.orozco86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t know
Jul 04, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. If you'd like, please contact our General Manager at (713) 489-2097. We'd appreciate the chance to make your experience a positive one.

Jul 04, 2022 -

Mario.orozco86 responded

No I’m not westing time I’m send him email he never responde one day I was face to face with him because I bought a Tahoe end a I have issue with the financial department he said I’m not have time for you issue I pay 10’000 dallar on insure never help me end take me more end a year to recuperated 2,900 end I lost the rest of the money because of you people end I feel discriminated also you have employed name Ivan Valverde that employee need to be trained to how to tread people over all I don’t need you business

Jul 04, 2022 -

Mario.orozco86 responded

AutoNation Toyota Gulf Freeway Jun 30, 2022 Mario.orozco86 Financial department no good never going back to financial any vehicle from them service 0 AutoNation Toyota Gulf Freeway responded PUBLICLY on 7/04/22 4:12 AM Hello, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. If you'd like, please contact our General Manager at (713) 489-2097. We'd appreciate the chance to make your experience a positive one. Mario.orozco86 responded publicly on 7/04/22 9:56 AM No I’m not westing time I’m send him email he never responde one day I was face to face with him because I bought a Tahoe end a I have issue with the financial department he said I’m not have time for you issue I pay 10’000 dallar on insure never help me end take me more end a year to recuperated 2,900 end I lost the rest of the money because of you people end I feel discriminated also you have employed name Ivan Valverde that employee need to be trained to how to tread people over all I don’t need you business

June 30, 2022

Very prompt,efficient,and friendly personnel. Theynotified me as soon as auto was ready for pickup. More

by ameliatuttle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do notchave the names.
Jul 04, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help. Have a great day!

June 29, 2022

Mr. Ricardo Aguilar was very professional advisor, he treats customers with a very positive energy and he makes them feel happy and satisfied More

by Jorge Leauvano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo aguilar
Jul 02, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi Jorge, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

June 28, 2022

My service adviser was amazing, and the service was exceptional! It was obvious the service department is making changes that allow for more expedient service with less wait time and less pressure. More

by slkubik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marily Perez
Jun 28, 2022 -

slkubik responded

My service adviser was amazing, and the service was exceptional! It was obvious the service department is making changes that allow for more expedient service with less wait time and less pressure.

June 28, 2022

Great customer serivce and hospitality. I hope do business in the future too.Thank you somuch. More

by aselaranasinghe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sierra Folco,javier lara
Jul 01, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!

June 27, 2022

I made appointment for an oil change and when I showed up the service advisor Justin Vest took care of me really quickly and I got out of there within an hour. Thanks Justin More

by tonybo47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Vest
Jun 28, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

June 27, 2022

I can always rely, nerve have to worry, about anything . . I leave my truck on great hands. More

by Maria Moreno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paloma
Jun 28, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi Maria, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 27, 2022

Pablo in service was great . He really took care of my car maintenance and was clean. More

by Taha.yusuf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pablo
Jun 28, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

June 24, 2022

Polite, friendly people Good fast service. Liked the video of the mechanic checking my vehicle. 4 Runner was clean when it came in. Car wash got the dust off, it was still wet and starting t More

by MTWEETY111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paloma and so.e other younger girl.
Jun 28, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

June 23, 2022

Paloma and the rest of the crew, always do a great when I bring my vehicle in for service. Thank you all for the easy experience!! More

by monique01150
Recommend Dealer
Yes
Employees Worked With
Paloma Mata
Jun 27, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi , our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

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