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AutoNation Toyota Gulf Freeway - Service Center

Houston, TX

4.4
729 Reviews

729 Reviews of AutoNation Toyota Gulf Freeway - Service Center

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July 05, 2022

Horrible service manager (Thomas Idele). Had my vehicle for over 6 hours and not a single update on progress. I called/text several times and never got a single reply. Would not recommend th More

by ksee93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Thomas Idele
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Jul 07, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.

July 04, 2022

Everyone was courteous, friendly and efficient. I was in and out in a short time. More

by mccroskeypeaches
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maryle
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Jul 05, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, AutoNation Toyota Gulf Freeway

July 01, 2022

It took 3 months to get in the part when I was told it would take 7-10 days. Then, no one called me to let me know when it came in. I had to follow up. Every appointment takes 3 hours. More

by debsmckelvey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Craig
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Jul 04, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (713) 489-2097. We'd appreciate the chance to make your experience a positive one.

June 30, 2022

Very clean and comfortable waiting area. Great customer service. Knowledgeable staff who listens and reassures you they will take care of the problem. More

by Crissantiago73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paloma
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Jul 04, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 30, 2022

Personal were very kind and respectful. Got a call immediately when my vehicle was ready. More

by Jrodri18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
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Jul 04, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

June 30, 2022

Financial department no good never going back to financial any vehicle from them service 0 More

by Mario.orozco86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t know
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Jul 04, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. If you'd like, please contact our General Manager at (713) 489-2097. We'd appreciate the chance to make your experience a positive one.

Jul 04, 2022 -

Mario.orozco86 responded

No I’m not westing time I’m send him email he never responde one day I was face to face with him because I bought a Tahoe end a I have issue with the financial department he said I’m not have time for you issue I pay 10’000 dallar on insure never help me end take me more end a year to recuperated 2,900 end I lost the rest of the money because of you people end I feel discriminated also you have employed name Ivan Valverde that employee need to be trained to how to tread people over all I don’t need you business

Jul 04, 2022 -

Mario.orozco86 responded

AutoNation Toyota Gulf Freeway Jun 30, 2022 Mario.orozco86 Financial department no good never going back to financial any vehicle from them service 0 AutoNation Toyota Gulf Freeway responded PUBLICLY on 7/04/22 4:12 AM Hello, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. If you'd like, please contact our General Manager at (713) 489-2097. We'd appreciate the chance to make your experience a positive one. Mario.orozco86 responded publicly on 7/04/22 9:56 AM No I’m not westing time I’m send him email he never responde one day I was face to face with him because I bought a Tahoe end a I have issue with the financial department he said I’m not have time for you issue I pay 10’000 dallar on insure never help me end take me more end a year to recuperated 2,900 end I lost the rest of the money because of you people end I feel discriminated also you have employed name Ivan Valverde that employee need to be trained to how to tread people over all I don’t need you business

June 30, 2022

Very prompt,efficient,and friendly personnel. Theynotified me as soon as auto was ready for pickup. More

by ameliatuttle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do notchave the names.
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Jul 04, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help. Have a great day!

June 29, 2022

Mr. Ricardo Aguilar was very professional advisor, he treats customers with a very positive energy and he makes them feel happy and satisfied More

by Jorge Leauvano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo aguilar
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Jul 02, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi Jorge, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

June 28, 2022

My service adviser was amazing, and the service was exceptional! It was obvious the service department is making changes that allow for more expedient service with less wait time and less pressure. More

by slkubik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marily Perez
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Jun 28, 2022 -

slkubik responded

My service adviser was amazing, and the service was exceptional! It was obvious the service department is making changes that allow for more expedient service with less wait time and less pressure.

June 28, 2022

Great customer serivce and hospitality. I hope do business in the future too.Thank you somuch. More

by aselaranasinghe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sierra Folco,javier lara
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Jul 01, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!

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