AutoNation Toyota Gulf Freeway - Service Center
Houston, TX
729 Reviews of AutoNation Toyota Gulf Freeway - Service Center
The drop off was easy and service was done in a timely manner. Polite and efficient service staff and they called when the service was complete for us to pickup. manner. Polite and efficient service staff and they called when the service was complete for us to pickup. More
Darlene, my service advisor was awesome, she really tried her best to satisfy me as a customer,. It is not her fault what happened but I have to tell my experience. First of all, as soon as you enter you hav her best to satisfy me as a customer,. It is not her fault what happened but I have to tell my experience. First of all, as soon as you enter you have the machine that scans your car, and they told my that the alignment was bad on the back, I said that was strange since I did an alignment with them 6 weeks ago. After checking the date , they will going to check and that will add an hour to my oil change appointment. I said ok. After an hour and a half , I check the status of the car and they told that it will take longer because they have like 20 cars ahead of me.but she was going to check for me After 2 hours and some, she told me that the machine read wrong about the alignment , that everything was fine and just wait for the key. After waiting for another 20 minutes, nothing. She had to go on the back and they didn’t know where my car was. Darlene, poor thing, had to go in person and hunt for my car. She found it in the back because the technician didn’t do the job correctly and left the car and key not in the correct place. After getting inside my car, 3 hours later, the sticker for the oil change was not replaced and the car keeps on sayings maintenance required. Like I said, the technician was not doing their job, or being pressured to finish jobs faster. There were a lot of cars being serviced that day. They shouldn’t accept appointments if they can’t keep up with the service. Also, they need to be careful with that scan machine that is saying that need alignment when not, spending $129 for nothing. More
I have always taken my Toyota Prius to a dealer for maintenance. I have found that AutoNation Toyota Gulf Freeway does a great job at keeping my car in excellent running condition. They are friendly, f maintenance. I have found that AutoNation Toyota Gulf Freeway does a great job at keeping my car in excellent running condition. They are friendly, fast and efficient. More