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AutoNation Toyota Gulf Freeway - Service Center

Houston, TX

4.4
729 Reviews

729 Reviews of AutoNation Toyota Gulf Freeway - Service Center

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May 22, 2024

I have used this dealer for a very long time and have always had a pleasant experience with them. More

by sjcherr428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus
May 24, 2024 -

AutoNation Toyota Gulf Freeway responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 16, 2024

I always make an appointment the day before service, i never have to wait when I pull in to get service. More

by Joyce barber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike pungitore
May 20, 2024 -

AutoNation Toyota Gulf Freeway responded

Hi Joyce, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 15, 2024

Appalled by the this dealership. They are taking advantage of people who don’t know better. They tripled the cost of labor required (by the book) for a repair on an estimate. When co More

by S0m
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Marcus
May 16, 2024 -

AutoNation Toyota Gulf Freeway responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (713) 489-2097. We look forward to hearing from you.

May 12, 2024

Ignores customer once cash hS changed on new car. It came with damage underneath that I knew nothing about or I would not have bought at this dealership. Service writer at 6 months tucked. The year More

by Frustrated
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wasn't told.
May 14, 2024 -

AutoNation Toyota Gulf Freeway responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-2097 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

Jun 03, 2024 -

Frustrated responded

Treat your customers with respect. Don't laugh and blow them off when they have concerns.

December 13, 2023

Awesome service, Arlet Rosas and the mechanic got my vehicle fixed quickly, Valerie was also a great help More

by Dkingslayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arlet Rosas, Valerie, and Mechanic
Dec 16, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

December 12, 2023

Great service team got my vehicle fixed in good time help with warranty very friendly staff More

by ak090883
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marily
Dec 13, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

December 11, 2023

Automation has always been my go to for service of my vehicle. They are quite knowledgeable about my vehicle. More

by Fmatta1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus
Dec 14, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 08, 2023

The service process has improved greatly. The service tech are great and very thorough though out More

by loumar3854
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pungitore
Dec 12, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

December 07, 2023

Easy to schedule same day service. Outstanding and professional facilities. My service supervisor Hector was on the spot!! More

by youngsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Dec 12, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

December 07, 2023

From service to collision, everyone I've met, has been very kind and helpful. Merry Christmas! More

by chersel63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marily
Dec 08, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!