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AutoNation Toyota Gulf Freeway - Service Center

Houston, TX

4.4
729 Reviews

729 Reviews of AutoNation Toyota Gulf Freeway - Service Center

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June 30, 2023

Luis is always helpful and lets me know what is needed to keep my vehicle in optimal conditions. More

by Juan Camaney
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Luis
Jul 04, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Juan, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 27, 2023

Service manager has no desire to fix problems, is rude and confrontational. Worse experience at a dealership I’ve ever had. More

by Haley1013
Service Communication
Recommend Dealer
No
Employees Worked With
David, Keisha
Jun 30, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2097 to discuss what we can do to help.

June 27, 2023

It’s all ways a great experience, we arrived a bit early and were attended promptly greeted warmly and friendly. We always enjoy our visits More

by embarber77
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John
Jul 02, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 26, 2023

Very pleasant personal and very helpful with any questions or concerns that I had with options. More

by los_leones
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Keisha
Jun 29, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 26, 2023

The first time I went the guy texted me and said he would keep me in formed. This time the girl took my car and I never saw her again. I had to ask and find out after an hour and a half. When Keisha went to More

by Randilhoward
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mari Perez, Keisha
Jun 29, 2023 -

AutoNation Toyota Gulf Freeway responded

Hello, we appreciate you taking the time to leave us this feedback. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 22, 2023

Great employees and communication; Mike let me know what to expect at my next service, thank you. More

by shaynesinger
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike
Jun 26, 2023 -

AutoNation Toyota Gulf Freeway responded

Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 22, 2023

They replaced my alternator but never put back the engine cover rivets. I recognized it when I washed my car. The rivets were placed under the hood close by the windshield. It was not professional. Also, I s More

by Tam
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Luis
Jun 26, 2023 -

AutoNation Toyota Gulf Freeway responded

Hello Tam, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (713) 489-2097. We would appreciate the chance to turn your experience around.

June 22, 2023

The dealers service center was by far the largest service garage I’ve ever seen. The waiting area was phenomenally clean and comfortable. More

by Andrew Silecchia
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
James, Casey
Jun 26, 2023 -

AutoNation Toyota Gulf Freeway responded

We appreciate you taking the time to leave us a response, Andrew! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 22, 2023

Service department did terrible. Took my car for alignment twice and they still couldn’t fix it. More

by avitiachris13
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Idk
Jun 26, 2023 -

AutoNation Toyota Gulf Freeway responded

Hello, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2097 to discuss what we can do to help.

June 19, 2023

Hector, was my service guy and he was AWESOME! It was a Saturday, I didn’t have an appointment, and he still had me out of there in 1 Hour! More

by Brilyn1016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Jun 22, 2023 -

AutoNation Toyota Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. We hope to see you soon!

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