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AutoNation Toyota Gulf Freeway - Service Center

Houston, TX

4.4
729 Reviews

729 Reviews of AutoNation Toyota Gulf Freeway - Service Center

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August 03, 2023

Great service. Didn't have to wait too long. Even the charge was reasonable. I will definitely be bringing my vehicle in every time. More

by minplea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Aug 07, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 03, 2023

The representative explained in detailed the suggested work my car needs and helped me to prioritize the schedule of the different needs. The job was done in a timely manner. More

by Marthaa.guerra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know
Aug 07, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Marthaa, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

July 27, 2023

Very nice environment and was greeted within a few minutes of my arrival. got a text when my car was done. was told my tires were in the yellow don't understand what that means, other than caution, h More

by Iam3rdof5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marily Perez
Jul 31, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

July 27, 2023

I was going in to get an oil change. I like how I'm able to drop my car off and know it's in good hands. Pick up is easy too. We appreciate everyone at the dealership for making our trip More

by mia.pequeno22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Jul 31, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

July 26, 2023

I was so happy to get in and out in less than an hour for my oil change!!! More

by Dee Messa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marily
Jul 29, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Dee, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, AutoNation Toyota Gulf Freeway

July 26, 2023

We took our vehilce in for a bulletin regarding the trailer disconnect, which when it happens it kills your brakes. Turns out a known issue that just requires programming. This should be a safety recal More

by tinaedlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector
Jul 28, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2097 -- we hope to hear from you soon.

Jul 28, 2023 -

tinaedlin responded

I have explained to the service advisor as well as Toyota care that the issue was a safetyl issue and should not have been a charge to "reprogram" the brake ECU. ITs ridiculous that something could have ended up causing a very serious accident and a KNOWN issue is not a safety Recall. Unless you are willing to reimburse for the service I don't need a call. I will take this up with NTSB if its not. You can look up my cell phone number at the messages that have already been left if you would like to resolve the situation.

July 25, 2023

This dealership was the most friendly and helpful staff the moment I arrived. Thanks for your services. More

by Henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Martinez
Jul 28, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Henry, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

July 23, 2023

Nothing bad to say about the dealership. We purchased our Rav4 from them and use them for the maintenance. We are only at the 10k mark but the service department has been very helpful with a More

by Cpinkard95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Jul 29, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 22, 2023

Hector in the service department ensured that I had a quick and painless experience for my 10k service - minimal wait time and overall great experience! More

by Jacob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Rivas (Service Advisor)
Jul 29, 2023 -

AutoNation Toyota Gulf Freeway responded

Hello Jacob, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 22, 2023

Casey and Marily are a tremendous asset to your service department. They are very professional and I have always gotten a WOW experience from they know how and service recommendations. I am very pleased wi More

by southflorida13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey and Marily
Jul 26, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Gulf Freeway. Feel free to reach out to us if you need anything. Have a wonderful day.

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