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AutoNation Toyota Gulf Freeway

Houston, TX

4.6
1,338 Reviews
AutoNation Toyota Gulf Freeway is the premier destination for all things Toyota in the Greater Houston area, and is one of the largest Toyota dealerships in Southeast Texas. Located in Houston just across from the Almeda Mall, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Toyota vehicles for sale, to our extensive used inventory, AutoNation Toyota Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12111 Gulf Freeway

Houston, TX

77034

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Showing 1,338 reviews

November 15, 2022

I was told several times we are working on the vehicle and yet the vehicle was always in the same spot they sell you a ceramic coating for the vehicle witch should be opcional but they were the only deale More

by jacobquez26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jul
Nov 20, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! (713) 489-2097.

November 14, 2022

Zuli jones Helped me so much. She was very attentive and listened to my needs. She was amazing!!!! More

by katiehill2525
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zuli jones
Nov 14, 2022 -

katiehill2525 responded

I really enjoyed my experience with Zuli! Will definitely recommend her.

Nov 18, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 12, 2022

Jose Sifontes was very helpful. He explained in details how a car is received in Service Depart and how the car is processed. That helps me to understand therefore trust the work i More

by Hybrid
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Sifontes
Nov 21, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Gulf Freeway take our reviews very seriously. We would like the opportunity to make this up to you. Please contact our manager at (713) 489-2097 so we can make your experience a positive one.

November 11, 2022

Polite, and kept me updated on progress of repairs and parts. And reduced the initial cost of the repairs. Thank you. More

by guyshankle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry,I don’t remember her name.
Nov 20, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

November 08, 2022

On time given a reliable service customer requested work only did this time so Appreciate keep it up More

by georgethomas47
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Nov 16, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

November 08, 2022

Got my car serviced yesterday. I got an oil change, alignment, brakes checked, and had them check on a concerning noise. My service advisor was Rick, and he was super friendly and More

by Atronomy27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Aguilar
Nov 16, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

November 07, 2022

Great customer service by Mr David Stokely Went above and beyond making sure service was completed Adam Martinez also provided great customer service More

by Vel1214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Stokely and Adam Martinez
Nov 15, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 07, 2022

Excellent personalized service. The service advisor was great and went out of his way to help and make it easy. More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Nov 14, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi Brian, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

November 06, 2022

Although I was assigned three different device reps, It took two weeks to receive the necessary parts to complete the repairs. I did receive updates on the repairs to my 2012 Prius. After picking up my aut More

by Robert McKinley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darlene, Sierra, Luis
Nov 14, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi Robert, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2097 to discuss what we can do to help.

November 04, 2022

Ryan, Francisco and Ivan have my vote for “Top Texas Toyota Team”. All three went above and beyond with zero pressure. We have purchased many vehicles in the past from other dealerships and this was th More

by Pam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan, Francisco and Ivan.
Nov 12, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi Pam, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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