AutoNation Toyota Fort Myers - Service Center

The service department at Fort Myers AutoNation Toyota is the best I have ever encountered thank you to the service manager TOM thank you to NICK. my service advisor and thank you to MIKE my technician who a the best I have ever encountered thank you to the service manager TOM thank you to NICK. my service advisor and thank you to MIKE my technician who always takes great care of my car and somehow has enough patience to answer all of my questions and concerns he and NICK. are two of the best Service professionals I have ever meet, thank you!! More

Takes too long to check in if someone is picking you up they have too wait just to drop off car outside guy should be able to check in if just scheduled milage service they have too wait just to drop off car outside guy should be able to check in if just scheduled milage service More

AutoNation Toyota Fort Myers service team needs a more streamlined check-in process and more effortless appointment setup. I made an appointment online a few months ago for service and for some reason my streamlined check-in process and more effortless appointment setup. I made an appointment online a few months ago for service and for some reason my appointment was not sticking. I called to make an appointment, but when I showed up to my appointment it did not show up either. This month 08/2022, I tried to make an appointment online and this time I emailed a service advisor to verify if my appointment showed up in their system. This 08/2022, it did, but I had to confirm a couple of times with the service advisor. It would be better if AutoNation Toyota Fort Myers contact customers via text or call to confirm appointments. Don't leave it to customers. The other Toyota dealer I go to got their appointment squared away. When I make an appointment online it also shows how much I am supposed to pay. It's not a surprise. They are very transparent. That other Toyota dealership calls me to verify our appointment. I feel that after AutoNation Toyota Fort Myers sells you a vehicle customer service after the sale goes down the drain. The service advisor I emailed and talked to was not present at 6:45 a.m. for my 7:00 a.m. appointment. Maybe she was off that day or that morning. Someone else assisted me to check me in. More

Great customer service, communication and follow-up, they know what to do and the technician are reliable. know what to do and the technician are reliable. More

Great service! Good communication Service done is estimated time. Only wish they had washed my car like old times Good communication Service done is estimated time. Only wish they had washed my car like old times More

Always easy to schedule online. We are usually in and out quickly. Service representative Lourdes was quick and efficient. We are usually in and out quickly. Service representative Lourdes was quick and efficient. More

This AutoNation Toyota in Fort Myers, Fl dealership was awful. We have gone to them every single time to have our brand new Toyota oil changed and checked up since we purchased it at your dealership but I' awful. We have gone to them every single time to have our brand new Toyota oil changed and checked up since we purchased it at your dealership but I'm telling you now we will never ever go back again ever, after the way we were treated. Three hours for an oil change, and no one cared except the trainee Donovan but his hands were tied . We came there at a regular time, actually 15 minutes ahead of time at 9 AM. We had a 915 appointment. There were 12 cars in line and four lines total in front of us. The consultant, Sylvester Jennings , who was assigned to us when we got there, never told us anything except at 9:30 when his assistant called me to his office. He tried to sell me on balancing the tires; he didn't care about anything else. I asked when the car would be done and he said oh maybe an hour and a half it would get in.My wife came with and had surgery two days earlier on her knee and I told that to Sylvester but he didn't care .All I wanted was the oil changed in the car when we made the appointment online for our 2019 Highlander which had only had 26,000 miles on it yet he insisted on rotating and balancing the tires. ( which is an extra charge). He had a new trainee ,Donovan , working for him who was very nice. Finally after 2 1/2 hours of waiting I went into the consultants, Sylvester's office and asked him and he said they were finishing up paperwork. This was at 1130 AM . I then went to the paperwork desk and ask the secretaries if they have my paperwork they said no so that was a lie.The trainee, Donovan, came out at 11:30, and he was very nice and told us that it would take a while but they're finishing up the paperwork which is what the original consultant,Sylvester told us which was a lie then also. At 11:51 AM they told us the car was done but they're waiting for the paperwork. They gave me the keys at 11:55 but Donovan was nice enough to offer to go out to get it and bring it around because he saw my wife could not walk from sitting in a chair for three hours .We went outside and sat down and he brought the car 7 minutes later. The other customers were saying the same thing and there were at least 25 - 30 people in the waiting room at all times even sitting outside because they had no room!. One gentleman told me he's been fighting with the service manager for 2 1/2 hours but he's gotten nowhere. They had also been there for hours for an oil change. We, and our family, will never ever go to AutoNation Toyota Fort Myers, Fl again for anything else or recommend them because of the way we, and others, were treated .Our experiences before this oil change were no better . We give them a minus zero star rating. Unfortunately, they have a monopoly in Fort Myers for Toyota and you have to go to Naples or out of town to get service on your Toyota. With all that said, we are finished with AutoNation Toyota Fort Myers,Fl. Chevy has never ever treated their customers like this and we will certainly go back to them . Good luck with your dealership AutoNation. It certainly needs to be reorganized and your act cleaned up. How do you all sleep at night?. More

Personnel pleasant and helpful, facility always clean, and car maintenance completed as explained by service manager Mike. and car maintenance completed as explained by service manager Mike. More

In as scheduled and everything explained well. Waiting area was fine. Took a bit but knew I was there for 3+ hours. Waiting area was fine. Took a bit but knew I was there for 3+ hours. More

Michelle Branch at Maintenance Department is always pleasant and accomodating.she answered all my questions regarding my car...didn't really have to wait long. My only suggestion is maybe you add som pleasant and accomodating.she answered all my questions regarding my car...didn't really have to wait long. My only suggestion is maybe you add something better on your coffee table like litlle snacks/ popcorn or maybe a little bottled water ( like Honda and BMV.) coz' peolpe wait for hours sometimes..your coffee taste awful, seems like machine has not been clean or wash...(just being honest) Had to cross the street to buy starbucks coffee after tasting yours... More