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AutoNation Toyota Fort Myers - Service Center

Fort Myers, FL

4.1
2,033 Reviews

2,033 Reviews of AutoNation Toyota Fort Myers - Service Center

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November 10, 2023

Best place to buy cars and sell old ones. Anthony Jones jr. and Geraldina helped me a lot. Hank Simmons was a delight to work with too. More

by dompaez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geraldina, Anthony Jones Jr., Hank Simmons
Nov 13, 2023 -

AutoNation Toyota Fort Myers responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 10, 2023

Orlando did another great job for me yesterday. I always bring my car to him. And have excellent service at auto nation Toyota Fort. Myers, I would highly recommend him to anyone and their family a More

by Sameyerv88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
Nov 11, 2023 -

AutoNation Toyota Fort Myers responded

Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Toyota Fort Myers and we hope to be of service again in the future.

November 10, 2023

The best dealerships in the Fort Myers area. Excellent services. Courteous and punctual. I highly recommend them. More

by davior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
General Staff
Nov 13, 2023 -

AutoNation Toyota Fort Myers responded

Hi Davior, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 10, 2023

I brought my car in for a software update and waited two hours. They never did it , they did a maintenance check which I didn’t need with only five hundred miles on my car. I have to go back and have the co More

by lindareiter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marie
Nov 13, 2023 -

AutoNation Toyota Fort Myers responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Fort Myers. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (239) 321-5413 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

Nov 13, 2023 -

lindareiter responded

When I returned the next day I found out they only put air in my tires that first day after waiting two hours and didn’t do the software update. The following day I went back and waited for an hour while they actually did the software update. Maria did not really demonstrate a real apology for not making sure the work was done the first day. Very frustrating two days!

November 10, 2023

I’m all about customer experience and can’t recall a time where I was truly disappointed More

by jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Nov 13, 2023 -

AutoNation Toyota Fort Myers responded

Hi Jay, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 09, 2023

The customer service in the service department is terrible. Starting with just making a simple phone call to speak with one of the service agents. That is impossible! You cannot even ask a simple que More

by Jodi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Dixon
Nov 09, 2023 -

Jodi responded

Not going back

November 08, 2023

If you can avoid the English-challenged on the telephone, everyone works had d to please -- and they succeed. More

by drrandysleeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Nov 11, 2023 -

AutoNation Toyota Fort Myers responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 08, 2023

Wait time was short and agent kept me o the loop during service process. even send me pictures of my car in repair box . Sweet. More

by dima_krieger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Krogmann
Nov 11, 2023 -

AutoNation Toyota Fort Myers responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 06, 2023

I've been sending my car to fix the window ,but unfortunately it never gets fixed. More

by clerio68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do know
Nov 09, 2023 -

AutoNation Toyota Fort Myers responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Fort Myers. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (239) 321-5413. We hope to hear from you.

Nov 10, 2023 -

clerio68 responded

I'm very disappointed too that Toyota sold me a brand new car with a problem that they never could fix or replace to another vehicle.

November 06, 2023

Courteous, prompt, and my oil change, tire rotation, and inpsection were absolutely free. Very impressed! More

by jeanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Nov 09, 2023 -

AutoNation Toyota Fort Myers responded

Hi Jeanne, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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