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AutoNation Toyota Fort Myers - Service Center

Fort Myers, FL

4.2
2,045 Reviews

2,045 Reviews of AutoNation Toyota Fort Myers - Service Center

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December 01, 2022

It is getting very busy around here these days and wait times are a little longer but the service is still very good. They had us in and out within a couple hours and took great care of the vehicle. More

by Koepke8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
Dec 04, 2022 -

AutoNation Toyota Fort Myers responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

December 01, 2022

Auto Nation is top notch in every respect. Customer service is alive and well at Auto Nation! More

by ramstarbr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donovan
Dec 04, 2022 -

AutoNation Toyota Fort Myers responded

Hi, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 01, 2022

Customer service is terrible bad service and not complete service in my car !thank you More

by acostatony00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark
Dec 04, 2022 -

AutoNation Toyota Fort Myers responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Fort Myers. If you'd like, please contact our General Manager at (239) 321-5413. We'd appreciate the chance to make your experience a positive one.

December 01, 2022

My service advisor, Orlando always does an excellent job in customer service. He is always friendly and always has my best interest at heart. He keeps me informed on what my vehicle needs and is always resp More

by J. Lockwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
Dec 04, 2022 -

AutoNation Toyota Fort Myers responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

December 01, 2022

2.5 hour wait. Was told 1 hour by Michelle. No exit paperwork.Not happy. More

by fheimer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
Dec 04, 2022 -

AutoNation Toyota Fort Myers responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Fort Myers. If you'd like, please contact our General Manager at (239) 321-5413. We'd appreciate the chance to make your experience a positive one.

Dec 04, 2022 -

fheimer responded

Would you please mail my recent service paperwork to me? Thank you.

December 01, 2022

It took way too long, an hour longer than told at the beginning. They schedule too many appointments at set times. I had an appointment for 10am and left at 1pm. And did they really do everything li More

by libbydusvi
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
Dec 04, 2022 -

AutoNation Toyota Fort Myers responded

Hi Libbydusvi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Fort Myers take our reviews very seriously. If you'd like, please contact our General Manager at (239) 321-5413. We'd appreciate the chance to make your experience a positive one.

November 30, 2022

Got me in did the job , call me to pick up my truck and made sure everything was good. More

by Kingdomman48
Recommend Dealer
Yes
Employees Worked With
5 stars
Dec 01, 2022 -

AutoNation Toyota Fort Myers responded

Hello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

November 30, 2022

Appointment at 1 pm for oil change and tire rotation took three hours. Poor scheduling More

by Gmeyer2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Dec 01, 2022 -

AutoNation Toyota Fort Myers responded

Hello, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (239) 321-5413 -- we hope to hear from you soon.

November 29, 2022

Best experience at any service department every single time! From the check in to the efficiency to the check out! Bravo! And thank you for my emergency service! Serious blown away that you were able to a More

by LindySchnyder1952@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot!
Nov 30, 2022 -

AutoNation Toyota Fort Myers responded

Hello there! We are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 29, 2022

I had a 5,000 mile service appointment. I was told the service would take 2 to 3 hours to complete. That’s ridiculous. I waited in the waiting area for over one and one-half hours. I had a More

by Michael Dillon
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The service was never completed
Nov 30, 2022 -

AutoNation Toyota Fort Myers responded

Hello Michael, thank you for leaving this detailed feedback about your experience with our dealership. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (239) 321-5413. We hope to hear from you.

Nov 30, 2022 -

Michael Dillon responded

I responded to this email by calling the phone number listed. The receptionist transferred my call to the general manager’s secretary. No one answered the phone.

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